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The Salvation Army

Christian social services nonprofit

Residential Counsellor

Full-TimeDeadline 11/9/26
No salary listed
Junior
Associate's
Hamilton, ON, Canada
In PersonWork takes place in Service Users’ homes, the office, or other Lawson Ministries community settings; locations may vary.
Social & Community ServicesResidential & Direct Support

About the job

Requirements
  • Completion of an accredited two-academic-year post-secondary or college program: Developmental Social Worker Diploma or equivalent in a Human Services field.
  • Current First Aid and Cardiopulmonary Resuscitation with Defibrillation training, or willingness to obtain it upon hiring.
  • Current Non-Violent Crisis Intervention certification, or willingness to obtain it upon hiring.
  • Provide an original Criminal Records Check with vulnerable sector screening through the Canadian Police Information Centre or a local police detachment; a satisfactory criminal background check is required.
  • A valid Ontario Class G driver's licence, access to a vehicle, and a current Driver's Abstract are required.
  • At least two years of experience working with adults with developmental disabilities and vulnerable populations.
  • Experience supporting people with behavioural challenges.
  • Ability to collaborate with individuals, their families, and community agencies to provide behaviour management and skill development for people with complex behaviour and support needs.
  • Ability to implement Behaviour Support Plans and Applied Behaviour Analytic programming to reduce risk behaviour and support skill development for people with complex needs.
  • Experience developing, implementing, and evaluating effective individualized program plans.
  • Strong written and oral communication skills.
  • Ability to lift up to 20 pounds.
  • Attention to detail and problem-solving skills.
  • Integrity, confidentiality, professional ethics, and flexibility.
  • Ability and willingness to understand and support The Salvation Army's mission and purpose in Canada and their implications for the position.
Responsibilities
  • Plan and implement individualized, goal-centred programs for adults with developmental disabilities across Lawson Ministries programs.
  • Promote greater independence and the highest quality of living possible for Service Users.
  • Promote a supportive and nurturing environment and programming.
  • Ensure Service Users' physical needs, including food, clothing, and shelter, are met; clean the home; participate in and coordinate meal preparation; and provide personal care as required.
  • Assist Service Users in meeting their emotional and psychological needs.
  • Participate in planning, implementing, and evaluating person-directed treatment and rehabilitation plans with Service Users, team members, staff, and other professionals.
  • Maintain working knowledge of the application and maintenance of person-directed plans and Salvation Army policies and procedures for each person in the assigned program.
  • Support efforts to meet Service Users' spiritual needs through interest and participation in programming activities where necessary.
  • Work cooperatively with residential and, when necessary, day-program team members to provide coordinated and consistent approaches to Service Users.
  • Develop therapeutic relationships with Service Users and their families.
  • Accurately record daily logs, shift reports, incident reports, and other records using AIMS software.
  • Maintain assigned Service Users' hard-copy and electronic documentation.
  • Administer medication, document administration accurately, and order medication; medication dispensing training is required.
  • Maintain the residence and main office, including general upkeep and cleanliness.
  • Assist with Service User emergencies that arise during the shift.
  • Schedule required professional appointments for primary clients, prepare necessary documentation, and provide direction to accompanying staff.
  • Transport Service Users to and from destinations as required.
  • Apply an understanding of the psychological and social dynamics of working with people with developmental diagnoses and behavioural needs.
  • Use and maintain organizational assets according to established guidelines.
  • Assist with financial planning for assigned Service Users' personal funds and support them in managing those funds.
  • Perform other duties assigned by program supervisors, program directors, or the executive director.
Desired Qualifications
  • Medication administration training and experience are an asset.
  • Lift and transfer training and experience are an asset.
  • Alternative combinations of education and experience may be considered.

About the company

The Salvation Army is an international Christian nonprofit delivering social services through regional territories. The organization provides emergency assistance, shelters, rehabilitation, youth programs, disaster response, community services, worship, and thrift retail. It serves individuals and families in need, donors, volunteers, congregations, and communities across its service territories. Its operating model centers on locally delivered programs supported by territorial leadership, fundraising, retail operations, logistics, facilities, and administration. Teams work across social services, counseling, retail, logistics, fundraising, ministry, facilities, finance, and community programs. Teams support coordinated daily delivery.

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