Employee Experience Consultant

Location:

Fort Lauderdale, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This role is crucial in supporting the creation and execution of employee engagement and recognition programs. It involves coordinating initiatives and events that enhance the overall employee experience, promotes a positive workplace culture, and ensures that employees feel valued and engaged.

Responsibilities:

Maintains and monitors feedback channels, collaborating with the Senior Director to compile and report on trends. Identifies areas for improvement and implements quick-win solutions based on employee feedback to demonstrate responsiveness and a commitment to continuous improvement.Continuously evaluates the recognition program by gathering participant feedback, recommending improvements, and supporting the implementation of innovative solutions, such as digital platforms or gamification strategies, that align with evolving employee preferences and organizational goals.Assists in planning and executing group activities by organizing events, meetings, and initiatives that support group missions and engage the broader employee community. Manages logistics such as securing meeting spaces, coordinating communications, and handling budgets.Provides program support by managing scheduling, reporting, and documentation for employee experience programs. Assists in tracking and reporting on program budgets, ensuring efficient use of resources, and maintaining accurate records.Assists in the design, administration, and evaluation of recognition programs. Coordinates logistics such as ordering awards, managing nomination processes, and preparing materials for recognition events. Maintains accurate records and monitors participation to ensure programs resonate with employees.Serves as the primary contact for employee groups, providing guidance, support, and resources to ensure their successful operation. Coordinates the formation and development of these groups, assisting with the creation of charters, goals, and leadership structures.Tracks and reports on group impact by monitoring participation, engagement, and outcomes. Provides regular updates on progress, successes, challenges, and opportunities for additional support.Supports the rollout of engagement programs by coordinating logistics, including scheduling, communication, and resource allocation, to ensure successful delivery. Monitors participation and engagement levels, providing feedback and suggestions for improvement.Assists in community-building initiatives by supporting the Senior Director in creating and overseeing programs that foster employee engagement and community, including Memorial Employee Engagement Teams (MEET), Memorial is Me Champions groups (MMC), volunteer activities, and alumni networks.Promotes group activities and achievements by collaborating with the internal communications team to create and distribute content that showcases the impact of these activities on employee experience and organizational culture through newsletters, intranet sites, and social media.Plans and executes events by collaborating with internal teams, vendors, and stakeholders to coordinate logistics such as venue selection, catering, decorations, and communication. Provides on-site support to ensure seamless execution and assists in creating post-event reports that highlight key outcomes and areas for improvement.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, DEVELOPING RELATIONSHIPS, EFFECTIVE COMMUNICATION, ORGANIZATION SKILLS, PROBLEM SOLVING, PROJECT MANAGEMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements:

Bachelors (Required)

Additional Job Information:

Complexity of Work: This role requires critical thinking skills, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. strong organizational and project management skills that enable efficient management of multiple tasks and a proactive approach to program and event management. Excellent communication and interpersonal skills with the ability to collaborate effectively across departments and with diverse teams. Able to thrive in fast-paced environments, working independently and taking initiative to achieve results. Required Work Experience: Four (4) years of experience in HR, employee engagement, program coordination, or event planning. Other Information: Additional Education Information: Bachelor’s degree in a related field preferred.

Working Conditions and Physical Requirements:

• Bending and Stooping =5%
• Climbing =0%
• Keyboard Entry =75%
• Kneeling =0%
• Lifting/CarryingPatients =0%
• Lifting or Carrying 0 - 25 lbs Non-Patient =10%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient =0%
• Lifting or Carrying> 75 lbs Non-Patient =0%
• Pushing or Pulling 0 - 25 lbs Non-Patient =0%
• Pushing or Pulling 26 - 75 lbs Non-Patient =0%
• Pushing or Pulling > 75 lbs Non-Patient =0%
• Reaching =5%
• Repetitive Movement Foot/Leg =0%
• Repetitive Movement Hand/Arm =0%
• Running =0%
• Sitting =50%
• Squatting =0%
• Standing =20%
• Walking =20%
• Audible Speech =50%
• Hearing Acuity =50%
• Smelling Acuity =0%
• Taste Discrimination =0%
• Depth Perception =0%
• Distinguish Color =0%
• Seeing - Far =25%
• Seeing - Near =75%
• Bio hazardous Waste =0%
• Biological Hazards - Respiratory =0%
• Biological Hazards - Skin or Ingestion =0%
• Blood and/or Bodily Fluids =0%
• CommunicableDiseases and/or Pathogens =0%
• Asbestos =0%
• Cytotoxic Chemicals =0%
• Dust =0%
• Gas/Vapors/Fumes =0%
• Hazardous Chemicals =0%
• Hazardous Medication =0%
• Latex =0%
• Computer Monitor =75%
• Domestic Animals =0%
• Extreme Heat/Cold =0%
• Fire Risk =0%
• Hazardous Noise =0%
• Heating Devices =0%
• Hypoxia =0%
• Laser/High Intensity Lights =0%
• Magnetic Fields =0%
• Moving Mechanical Parts =0%
• Needles/SharpObjects =0%
• Potential Electric Shock =0%
• Potential for Physical Assault =0%
• Radiation =0%
• Sudden Decompression During Flights =0%
• Unprotected Heights =0%
• Wet or Slippery Surfaces =5%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [email protected]