Senior IT Systems Engineer - Collaboration Tools, Google Workspace

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.  

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

Our IT Culture

• We don’t expect to be perfect, but we are always proactively seeking out ways to help solve bottlenecks within our infrastructure and user community. We build strong relationships with team members around the globe. Medallia IT is a global, no-nonsense flat organization where the best ideas are implemented, no matter where they come from.
• We love technology and we are always after the latest technologies to learn and share with our team. We are not afraid of failing when we are experimenting with different technologies, development methodologies, and tools. We’ve got a culture focused on smarts, kindness, continual learning, and feedback.
• IT at Medallia is creating a world class delivery and capabilities organization that will simplify the landscape for support efficiency while also designing, planning and delivering quality new solutions cost effectively.

The Role and Team

As a Senior IT Systems Engineer at Medallia, you will focus on managing and optimizing collaboration tools such as Google Workspace and Slack. You will enhance the employee experience through secure, seamless integrations and automation across these platforms, while collaborating with internal and external teams to ensure consistent performance and security.

This is a hybrid position requiring a minimum of three days per week onsite in our Mexico City office in the Condesa colonia. While the primary focus of the role is Collaboration Services engineering and administration, the position will also provide secondary onsite IT support as needed, including hands-on end-user, conference room, and workplace technology support.

Responsibilities

• Architect and manage collaboration tools (Google Workspace, Slack).
• Automate workflows and optimize tool integration across SaaS platforms.
• Collaborate with stakeholders to align IT goals with business needs.
• Troubleshoot complex systems and ensure a secure, high-performing environment.
• Maintain a regular onsite presence at least three days per week and serve as a secondary escalation/support resource for onsite IT needs, including end-user technology, conference rooms, collaboration systems, and other workplace technology issues as required.

Qualifications

Minimum Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent experience.
• 5+ years of experience managing collaboration tools in enterprise environments including experience with Slack and Google Meets management, and automation and integrations.
• 1+ year of experience with Google Workspace administration and security including Google Apps Manager(GAM).
• Demonstrated knowledge of identity management and SSO solutions (e.g., Okta) and security best practices for collaboration tools.
• Demonstrated experience in scripting (e.g., Google Apps Script, Python, PowerShell) for automation.
• Ability to work onsite a minimum of three days per week and travel to global offices for projects as needed.

Preferred Qualifications

• Google Workspace Administrator certification.
• Experience with Slack Enterprise features and Google Meets Room management.
• Knowledge of VoIP systems (e.g., Zoom Phone, Google Voice).
• Experience with API-based integrations and automation tools (e.g., Zapier, Workato).
• Project management experience related to rolling out collaboration tools.
   

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at [email protected]. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.