Delaware Park Casino & Racing

Casino, sports betting, racing, dining complex.

Asian Executive Host

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeWilmington, DE, USANo salary listedIn-person

About the Job

Requirements

Three to five years of Casino Host experience is preferred.
Ability to read, write, speak, understand, or communicate in English, Cantonese, Mandarin, or Vietnamese dialects sufficiently to perform the necessary functions of the position.
Must successfully complete the background check and licensing process required by the Delaware Lottery.
Knowledge of Microsoft Windows systems.
Ability to act with discretion and maintain confidentiality when handling sensitive information.
Ability to walk and stand for at least an eight-hour shift.
Ability to lift up to 40 pounds and push or pull up to 50 pounds throughout the shift.
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Ability to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management.
Ability to handle guest-related situations and relay guest compliments and complaints to department leadership.

Responsibilities

Establish, coordinate, and lead on-site and off-site events for high-limit guests.
Maintain up-to-date knowledge of machines, table games, promotions, and special events.
Generate incremental business and drive additional trips from loyal guests through written communication and telemarketing.
Maintain an active presence on the casino floor, identifying, engaging, and developing high-value and potential high-value guests while monitoring the overall guest experience.
Review and evaluate confidential customer profiles, including player activity, play history, offers, preferences, and other relevant information, to determine customer needs and opportunities daily.
Create a positive and friendly atmosphere by assisting guests and developing ongoing host-player relationships.
Recognize guests and issue comps as authorized.
Handle guest concerns and complaints and report incidents to department leadership.
Communicate verbally and in writing while promoting positive team-member and guest relations.
Maintain professionalism, discretion, and confidentiality when working with team members and guests.
Perform other duties as assigned.

Desired Qualifications

Three to five years of Casino Host experience.

JOB RESPONSIBILITIES

Establish, coordinate, and lead both on- and off-site events for high-limit guests
Maintain up-to-date knowledge of all machines, table games, promotions, and special events.
Generate incremental business and drive additional trips from loyal guests through written communication and telemarketing.
Maintain an active presence on the casino floor, identifying, engaging and developing high-value and potential high-value guests while monitoring the overall guest experience.
Review and evaluate confidential customer profiles, including player activity, play history, offers, preferences, and other relevant information, to determine appropriate customer needs and opportunities daily.
Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating an ongoing host and player relationship.
Assist in recognizing guests and issuing comps, as authorized.
Handle guest concerns and complaints and report all incidents to department leadership.
Communicate effectively, both verbally and in writing, while promoting positive team member and guest relations.
Maintain professionalism, discretion, and confidentiality at all times when working with other team members and guests.

JOB REQUIREMENTS

Three (3) to Five (5) years of Casino Host experience preferred.
Ability to read, write, speak, understand, or communicate in English, Cantonese, Mandarin, or Vietnamese dialects sufficiently to perform the necessary functions of this position.
Must be able to successfully complete the background check and licensing process required by the Delaware Lottery.
Knowledge of Microsoft Windows systems.
Act with discretion and maintain confidentiality in handling sensitive information.
Must be able to walk and stand for at least a full eight (8)-hour shift.
Must be able to lift to 40 lbs in weight and be able to push or pull up to 50 lbs in weight throughout the shift
Ability to bend, reach, pull, push, kneel, squat, and grasp as needed.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.
Ability to work in a fast-paced environment and effectively communicate with guests, co-workers, and management is mandatory.
Must be able to handle all types of guest-related situations; relay all guest compliments and complaints to department leadership.
Perform all other duties as assigned.

About the Company

Delaware Park Casino & Racing

Casino, sports betting, racing, dining complex.

Delaware Park Casino & Racing operates a gaming and entertainment complex near Wilmington, offering casino gaming, live racing, and hospitality. It features over 2,000 slot machines, a variety of table games, a poker room, seasonal horse racing, simulcast wagering, and sports betting, plus multiple dining options and a brewery. Revenue comes from gaming, dining, and events, and the venue stands out by providing a wide mix of entertainment in one destination and by earning several industry awards. The goal is to deliver a complete entertainment experience that attracts both casual visitors and serious bettors.

Company size: 51-200
Company stage: Growth Equity (Venture Capital)
Total funding: $71M
Headquarters: Wilmington, DE
Founded: 1937

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