Receptionist
No salary listed
Entry
Ocala, FL, USA
In Person
Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
- Bilingual Spanish is required.
- A high school diploma or equivalent is required.
- Basic knowledge of medical terminology is required.
- Working knowledge of HIPAA requirements and patient confidentiality principles is required.
- Experience using electronic medical records is required.
- Proficiency with Google Workspace, including Drive, Docs, Sheets, and Slides, is required.
- Ability to perform physical activities required in a medical office, including frequent sitting, standing, walking, bending, reaching, and occasional lifting, is required.
- Ability to sit or stand for extended periods based on operational needs is required.
- Ability to lift, carry, push, or move office supplies and equipment weighing up to 15 pounds is required.
- Manual dexterity and fine motor skills sufficient to operate computers, telephones, printers, scanners, and other office equipment are required.
- Visual acuity and hearing, with or without reasonable accommodation, sufficient to safely perform essential job functions are required.
- Ability to operate standard office equipment, including computers, telephones, copiers, scanners, and other office technology, is required.
- Reliable transportation to consistently report to scheduled work locations and shifts is required.
- Excellent customer service skills and professional telephone etiquette are required.
- Strong organizational, prioritization, time-management, and multitasking skills with attention to detail are required.
- Verbal and written communication skills sufficient to communicate with patients, providers, health plans, and internal and external partners are required.
- Interpersonal skills supporting collaboration with clinical and administrative team members are required.
- Critical thinking, problem-solving, and decision-making abilities are required.
- Ability to maintain confidentiality and appropriately handle sensitive and protected information is required.
- Ability to work independently while managing multiple priorities in a fast-paced medical office environment is required.
- Commitment to delivering customer service and a positive patient experience is required.
- Cultural diversity awareness and sensitivity to the needs of Medicare and other patient populations are required.
Responsibilities
- Welcome patients, visitors, and vendors in a courteous, professional, and compassionate manner.
- Serve as the primary point of contact for patients by providing customer service in person and over the telephone.
- Manage front-office operations, including answering and routing telephone calls, greeting and assisting patients, scheduling and confirming appointments, addressing routine patient inquiries, and appropriately routing or triaging calls to the clinical team.
- Maintain a clean, organized, and welcoming reception area.
- Complete patient registration, check-in, check-out, insurance verification, Medicare Advantage plan eligibility and benefits confirmation, prior authorization requirements, payment collection, copay processing, and appointment scheduling.
- Accurately maintain patient demographic, insurance, and contact information within the electronic medical record.
- Balance and reconcile daily patient collections in accordance with organizational procedures.
- Maintain patient medical records and documentation in compliance with organizational policies and HIPAA requirements.
- Assist patients with completing registration forms, wellness questionnaires, consent forms, screening documents, and other required paperwork.
- Scan, upload, and maintain medical documents within the electronic medical record.
- Support providers and clinical staff by maintaining patient records, medication lists, questionnaires, vaccination records, and other required documentation.
- Complete inbound and outbound patient communications, including appointment reminders, medication reminders, Transitional Care Management, preventive care outreach, scheduling Annual Wellness Visits and follow-up appointments, and care coordination activities.
- Accurately document telephone encounters and patient communications within the electronic medical record.
- Assist patients with questions regarding appointments, referrals, and general office procedures, escalating clinical questions to the appropriate team member.
- Assist with maintaining office supply inventory and notify leadership when replenishment is needed.
- Support providers, Office Managers, and clinic staff with general administrative tasks as assigned.
- Collaborate with clinical and administrative team members to promote efficient clinic operations.
- Perform other duties as assigned.
Desired Qualifications
- At least one year of experience in a medical office, physician practice, or other healthcare setting is preferred.
- Experience with patient registration, scheduling, insurance verification, or front-office operations is preferred.
- Knowledge of medical coding principles is preferred.
- Basic familiarity with Medicare Advantage insurance plans, eligibility verification, and prior authorization processes is preferred.
About the company
Better Health Group provides a primary care platform that helps physicians transition from traditional billing to value-based healthcare. The company integrates patient data from medical records, prescriptions, and hospital visits to provide doctors with specific care suggestions while handling administrative tasks like billing and quality reporting. Unlike traditional management groups, it offers a flexible model where doctors can either remain independent partners or become employees at company-owned clinics. The company's goal is to shift the medical industry from reactive "sick care" to proactive health management by taking on financial risk to improve patient outcomes and lower costs.
Company Size
1,001-5,000
Company Stage
Growth Equity (Non-Venture Capital)
Total Funding
$675M
Headquarters
Tampa, Florida
Founded
2006
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Simplify's Take
What believers are saying
- Six straight years of ACO shared savings strengthens renewals with Medicare Advantage and MSSP partners.
- August 2026 expansion broadens referral volume and creates new de novo clinic openings.
- Active hiring and 163 job postings in 2026 show continued operating investment despite restructuring noise.
What critics are saying
- A 2023 federal qui tam case in Northern Georgia keeps fraud and billing scrutiny alive.
- Bloomberg reported January 2025 debt-restructuring stress, signaling capital structure fragility if reimbursement weakens.
- If shared-savings performance slips, health-plan economics collapse and Kinderhook’s platform loses employer and physician trust.
What makes Better Health Group unique
- Better Health Group operates 1,200+ providers across value-based primary care and MSO services.
- CMS ranked its ACOs top 5% for 2023 Medicare Shared Savings Program performance.
- It expanded into Alabama and Oklahoma in August 2026, proving repeatable multi-state playbooks.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) Company Match
- Paid Vacation
- Paid Holidays