OSF HealthCare

Integrated health system operating hospitals

Home Medical Equipment Centralized Intake Representative

Clinical Support & Patient AdministrationUpdated on Nov 11

Full-timeRockford, IL, USA$19.27 - $22.66 /hr

About the Job

Requirements

High school graduation or equivalent is required.
One year of customer service experience is required.
Excellent interpersonal and communication skills are required.
Solid computer skills, including proficiency with Microsoft software, are required.
The ability to work independently and execute one’s own workload is required.
Strong analytical and problem-solving skills, with attention to detail, are required.

Responsibilities

Serve as a resource for primary care, specialist, and midlevel providers in selecting appropriate levels of home and respiratory medical equipment for referred patients based on medical documentation.
Educate and guide referral sources on deficient documentation to prevent delays and disruptions to patient care.
Meet timeframes for patient discharge and communicate with referral sources when OSF HME cannot meet delivery expectations.
Work with HME leadership to help ensure services run efficiently.
Interact with every position in the HME operational infrastructure.

Desired Qualifications

Ability to educate others about and operate home medical equipment.
One year of home medical equipment experience.
Knowledge of home medical equipment reimbursement and regulatory requirements.
Prior experience working with healthcare government and accrediting agency body guidelines.
Knowledge of ICD-9 and related HCPC codes.

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $19.27 - $22.66/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Rockford,IL

Monday-Friday 8:30am-5pm

POSITION SUMMARY: The HME Centralized Intake Representative will be a resource for primary care, specialist and midlevel providers to assist in the selection of the most appropriate level of home and respiratory medical equipment for referred patients based on the medical documentation. Responsible for educating and providing guidance on deficient documentation to ensure there are no delays and disruption to patient care. The HME Centralized Intake Representative is responsible for meeting timeframes for patient discharge and communicating with referral sources when OSF HME is unable to meet delivery expectations. Works with HME leadership to ensure services run efficiently. Interacts with every position in the HME operational infrastructure.

Qualifications

REQUIRED QUALIFICATIONS: High school graduate or equivalent. 1 year customer service experience. Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Demonstrates ability to work independently and execute own workload. Strong analytical and problem solving skills, with the ability to be detail oriented.

PREFERRED QUALIFICATIONS: Able to educate and operate home medical equipment. 1 year home medical equipment experience. Knowledge of reimbursement and regulatory requirements for HME. Prior experience working with health care government and accrediting agency body guidelines. Knowledge of ICD.9 and related HCPC codes.

OSF HealthCare is an Equal Opportunity Employer.

About the Company

OSF HealthCare

Integrated health system operating hospitals

OSF HealthCare is an integrated health system that runs hospitals, clinics, home health and hospice services, nursing education, and digital health offerings. It operates 18 inpatient facilities with 2,141 beds, including the OSF HealthCare Children’s Hospital of Illinois, and OSF OnCall for remote and hospital-at-home care. The organization also manages nursing schools, charitable activities through OSF HealthCare Foundation, and health-care businesses under Pointcore, while driving innovation and investment via OSF Innovation and OSF Ventures. Its goal is to improve community health by coordinating care across inpatient, outpatient, and digital platforms, while supporting Mission Partners and expanding access to care.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Peoria, IL
Founded: 1877

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