Program Support Associate
About the job
- Minimum two years of customer support experience handling inbound and outbound calls and cases or email.
- Proficiency with Outlook, Word, and Excel.
- Fluency in written and spoken Lithuanian at a fluent or native level.
- Good written and spoken English at minimum C1 level.
- Ability to manage challenging customer situations skillfully.
- Ability to work independently and as part of a team.
- Ability to meet expectations in a changing environment.
- Professional written and verbal communication skills.
- Organized and self-sufficient, requiring moderate supervision and able to summarize completed tasks to leaders.
- Ability to improve performance based on feedback.
- Related customer support experience or an equivalent combination of education and experience.
- Handle cases and inbound and outbound calls in alignment with TreviPay's mission and values.
- Meet or exceed department metrics, program Service Level Agreements, and department Service Level Standards.
- De-escalate challenging customers, clients, or merchants and provide exceptional customer service; use sound judgment to route escalated requests and unresolved issues to appropriate team members.
- Serve as a primary contact for clients, merchants, and customers, providing timely, accurate, and comprehensive responses and resolving common questions and issues about supported programs, systems, processes, and procedures.
- Provide feedback and assistance to collaborate with team members or leadership to improve processes, procedures, new implementations, subsequent training, and documentation.
- Adapt positively to internal and external changes and drive change as needed.
- Build rapport with internal and external parties to provide an excellent customer experience and increase program usage.
- Proactively contact customers and merchants to address issues such as rejections, disputes, authorizations, technical needs, and potential account issues.
- Complete assigned learning by the due date and actively participate in learning sessions.
- Perform other duties as assigned by leadership.
About the company
TreviPay is a B2B payments platform that automates accounts receivable and enables pay-by-invoice for global brands. Its AI-enhanced AR automation optimizes the order-to-cash cycle, and it integrates with all sales channels and ERPs to deliver a seamless payment experience. The service is fully managed and used by large retailers, manufacturers, and travel companies, including Walmart, Lenovo, and United Airlines, powering over $8 billion in global trade. TreviPay differentiates itself through an established track record, embedded payments capability, and extensive enterprise-scale integrations, backed by industry recognition. The company's goal is to reduce days sales outstanding and increase average order value by providing Zero Touch AR and end-to-end payment orchestration across channels.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Overland Park, Kansas
Founded
N/A
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Simplify's Take
What believers are saying
- September 2026 Dynatos partnership extends TreviPay into mandatory e-invoicing markets.
- February 2026 Growth Center monetizes AI-driven reactivation, upsell, and rebate optimization.
- September 2026 leadership hires for North America and Europe signal aggressive expansion.
What critics are saying
- Large partners like Visa, Mastercard, Dynatos, and Cintra can negotiate TreviPay down.
- E-invoicing mandates across Europe force costly compliance updates through 2027 and beyond.
- If Walmart Business or NextMove in-house invoice tech, TreviPay loses marquee volume fast.
What makes TreviPay unique
- TreviPay owns end-to-end invoice financing, underwriting, billing, collections, and settlement.
- It embeds payment terms inside brands’ checkout and ERP workflows, not standalone portals.
- Its issuer-channel strategy spans Visa and Mastercard, widening distribution beyond direct enterprise sales.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Paid Vacation
Parental Leave
401(k) Company Match
Employee Referral Bonus
Company News
TreviPay partners with Dynatos to add e-invoicing capabilities to its B2B payments infrastructure. Business Wire Published Sep 15, 2026 The partnership brings e-invoicing technology and compliance expertise into TreviPay's B2B payments infrastructure as requirements expand across Europe and other markets RIJSWIJK, The Netherlands - TreviPay, a global B2B payments infrastructure partner, today announced a partnership with Dynatos to expand e-invoicing capabilities for TreviPay clients operating across Europe and other markets. Through the partnership, Dynatos Routty Cloud proposition will provide embedded e-invoicing technology and compliance support, helping TreviPay clients exchange invoices across different formats, networks and country requirements in Europe and other global markets. E-invoicing requirements continue to expand across Europe and other global markets, adding complexity for businesses managing invoices across more than 60 countries with mandates announced or already in place. At the same time, invoicing has become an increasingly important part of the B2B buyer experience. TreviPay research found 68% of B2B buyers are more likely to choose a supplier offering invoice terms, up from 51% in 2023. As businesses expand across markets, delivering the invoicing experience buyers expect also requires navigating different formats, networks and country-specific requirements. Top Stories Interested in more newsletters? Browse here. Dynatos specializes in source-to-pay processes and invoice processing, with Routty Cloud supporting e-invoicing across both accounts receivable and accounts payable. The platform helps organizations exchange invoices through relevant e-invoicing channels while managing different formats, networks and country mandates. Combined with TreviPay's B2B payments and order-to-cash capabilities, Routty Cloud allows e-invoicing to sit within a connected commercial and accounting workflow rather than operate as a separate compliance process. "E-invoicing is becoming an increasingly important part of the order-to-cash process as mandates expand across Europe and beyond," said Inez Berkhof-Hollander, Managing Director, EMEA, TreviPay. "TreviPay delivers end-to-end order-to-cash solutions, and our partnership with Dynatos brings its e-invoicing expertise through Routty into that experience. This helps our clients navigate evolving invoicing requirements while keeping e-invoicing connected to the broader order-to-cash process." The partnership combines TreviPay's expertise in B2B payments, order-to-cash, credit risk and working capital with Dynatos' e-invoicing technology, compliance knowledge and implementation experience. "As e-invoicing requirements continue to evolve, businesses need a way to manage compliance without adding complexity to invoicing and payment processes," said Marcel Leeflang, Director Partnerships & Alliances at Dynatos. "Our partnership with TreviPay embeds Routty Cloud's e-invoicing capabilities within TreviPay's B2B payments infrastructure, helping customers meet changing requirements while keeping e-invoicing connected to the broader order-to-cash process and manage compliance at the same time." About TreviPay , The Pay by Invoice Company(TM), is the global B2B payments infrastructure partner for companies and . With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Behind the scenes, we streamline the process, from fast customer onboarding and predictive marketing to smart invoicing and settlement, all powered by AI that improves with every transaction. The result is fewer errors, higher AOV and guaranteed DSO. Enabling more than $10B in global trade annually, TreviPay operates in 35 countries and was named a Leader for Embedded Payment Applications by IDC and a top vendor in cash application by The Hackett Group. For more information, visit About Dynatos Dynatos specialises in finance and procurement transformation, supporting organisations with technology, advisory and implementation services. Its Routty platform supports e-invoicing, accounts payable and accounts receivable automation, document processing and connectivity between businesses and their existing ERP environments. For more information, visit https://www.dynatos.com/ View source version on businesswire.com: MEDIA CONTACTS: Alexa Stegeman The Fletcher Group 647.465.4141
TreviPay and NextMove by Cintra partner to launch "NextPass Business: Pay by Invoice" for business and fleet customers. * 4 hours ago Enables easy, consolidated fleet toll management and flexible payment terms across the US and Canada OVERLAND PARK, Kan.-TreviPay, a fully managed B2B payments platform, today announced an agreement with NextMove by Cintra to launch NextPass Business: Pay by Invoice. The new program is designed to provide NextMove's business and fleet customers with consolidated, flexible invoicing and payment terms for toll management services. NextPass Business: Pay by Invoice, which will be available across the United States and Canada, will launch at the TMC Annual Meeting & Transportation Technology Exhibition in Nashville from March 16-19, 2026. NextMove's NextPass toll management service has seen strong adoption among businesses seeking a simplified toll and managed lane experience without transponders. As its client base expanded, many business and fleet operators made it clear invoicing was their preferred payment method. By integrating TreviPay Pay by Invoice, NextMove can better meet this demand while streamlining its order-to-cash processes. "As a subsidiary of one of the world's leading toll road and managed lane operators, NextMove pays close attention to customer requests and preferences," said Jon Weisblatt, Chief Commercial Officer at NextMove by Cintra. "TreviPay's advanced solution nicely fits the changing tolling and reporting needs of fleet operators across the US and Canada, as well as our own operational needs. This tech-forward combination will help modernize tolling for fleets in a really exciting way." According to research from TreviPay, 72% of B2B buyers are more loyal to a company offering their preferred payment methods, and 78% say offering invoicing is necessary for a seamless purchasing experience. This underscores the importance of flexible payment options in strengthening buyer relationships and loyalty. Through the agreement, TreviPay's end-to-end order-to-cash platform manages credit underwriting, billing, collections and risk, enabling NextMove to scale seamlessly while maintaining a strong buyer experience. As an increasing number of fleets are moving away from transponders for toll management, the NextPass Business: Pay by Invoice program positions NextMove to meet modern B2B expectations, driving greater adoption and growth. "Business buyers today expect choice and convenience in how they transact," said Brandon Spear, CEO of TreviPay. "Through Pay by Invoice, NextMove enables more of their fleet and business customers to simplify and consolidate toll activity on payment terms while helping the company itself scale by meeting the invoicing requirements of today's businesses." To learn more about TreviPay's flexible B2B payment models in transportation and fleet management, visit www.trevipay.com/pay-by-invoice/. About TreviPay TreviPay, The Pay by Invoice CompanyTM, is a fully managed B2B payments platform for global brands. Proven to increase AOV and reduce DSO, its accounts receivable automation software, enhanced by AI, optimizes order-to-cash and integrates with all channels and ERPs. Delivering a superior payment experience, TreviPay is the choice of top retailers, manufacturers and travel companies, including Walmart, Lenovo and United Airlines. With more than four decades of experience powering over $8 Billion in global trade, TreviPay was named a Leader for Embedded Payment Applications by IDC and a top vendor in cash application by The Hackett Group. For more information, visit www.trevipay.com.About NextMove by CintraBased in Austin, Texas, NextMove is advancing the technology innovations that are shaping the future of mobility. It is a subsidiary of Cintra, a Ferrovial company, which operates toll roads and managed express lanes to provide congestion relief in fast-growing regions around the world. About NextMove by Cintra Based in Austin, Texas, NextMove is advancing the technology innovations that are shaping the future of mobility. It is a subsidiary of Cintra, a Ferrovial company, which operates toll roads and managed express lanes to provide congestion relief in fast-growing regions around the world.
TreviPay, a B2B payments platform, has partnered with NextMove by Cintra to launch NextPass Business: Pay by Invoice, offering business and fleet customers consolidated invoicing and flexible payment terms for toll management services across the US and Canada. The programme addresses growing demand for invoice-based payments from fleet operators using NextMove's transponder-free toll management service. TreviPay's platform handles credit underwriting, billing, collections and risk management, enabling NextMove to scale whilst meeting modern B2B payment expectations. TreviPay research shows 72% of B2B buyers are more loyal to companies offering preferred payment methods, whilst 78% consider invoicing necessary for a seamless purchasing experience. The service launched at the TMC Annual Meeting in Nashville.
TreviPay leverages AI to help businesses anticipate buyer behavior. * B2B payments platform TreviPay is introducing a new solution to help suppliers keep customers engaged and spot dormant buyers. * The new offering, TreviPay Growth Center, leverages transactional data, behavioral insights, and predictive insights to help businesses identify early signs of buyer dormancy, enabling teams to intervene with targeted outreach and new incentives. * Based in Kansas, TreviPay made its Finovate debut at FinovateFall 2022 in New York. A new offering from B2B payments platform TreviPay will help companies identify buyer needs and trends, respond to buyer dormancy, and optimize critical steps in the order-to-cash (O2C) process. TreviPay's Growth Center, located within the TreviPay Client Portal, features a range of customizable add-ons designed to help companies deepen buyer relationships and enhance engagement. Many suppliers face challenges not just in acquiring new buyers, but in keeping current buyers engaged. The TreviPay Growth Center combines transactional data, behavioral insights, and predictive intelligence to enable customers to identify early signs of customer dormancy, allowing sales, operations, and finance teams to engage these buyers before any impact on revenue occurs. "TreviPay's network was built to help businesses grow," TreviPay Chief Product and Technology Officer Dan Zimmerman said. "The Growth Center helps clients use predictive insights to spot changes in buyer behavior, re-engage customers, and measure the impact of incentives, without adding work for other teams. It's part of how we deliver value clients can't easily replicate and help protect long-term program performance." TreviPay's Growth Center is the latest example of how AI is being used as an intelligence layer, anticipating risk, preventing revenue leakage, and fortifying buyer-supplier relationships. Growth Center offers buyer insights to help sellers understand purchasing trends and engagement signals. It provides predictive insights to help spot buyers that may be at risk of going dormant so that companies can engage them with targeted outreach and fresh incentives. The new offering also includes tools to support testing and iteration, empowering teams to improve campaign performance over time. It also features rebate management with easy-to-configure incentives and automated tracking and reporting. TreviPay Growth Center is expected to be generally available in Q2 2026. The company noted that it is continuing to develop the technology, highlighting a recent pilot test with a US-based retailer during which TreviPay's AI and machine learning models accurately predicted which buyers would go dormant. TreviPay reported that all of the tests resulted in new spending increases, including nearly 60 previously dormant buyers that made a combined $103,946 in purchases within eight days of outreach triggered by TreviPay's predictive signals. Founded in 1980 and headquartered in Overland Park, Kansas, TreviPay made its debut at FinovateFall 2022. At the conference, the company demonstrated its Small Business Supplier Payments Network (SBSN), which enables banks to offer new products to their small business clients by leveraging the B2B trade credit market for small businesses. TreviPay began 2026 with the launch of its Pay by Invoice solution that enables Visa issuers to leverage their Visa credentials for supplier payments. The collaboration combines TreviPay's order-to-cash automation technology with Visa's commercial payment capabilities to help issuers transition from disconnected B2B spending processes to strategic, issuer-financed, invoice-based transactions. "For years, banks have been looking for a scalable way to capture the significant share of B2B payments still happening off-card," TreviPay CEO Brandon Spear said. "TreviPay Pay by Invoice unlocks that opportunity. By integrating our order-to-cash automation with Visa's network capabilities, issuing banks can now offer their commercial clients a modern credit solution that automates invoicing and delivers the flexibility we know business buyers expect."
TreviPay teams with Visa to offer banks Pay by Invoice tool. B2B payments platform TreviPay has debuted its "Pay by Invoice" tool for Visa-issuing banks. The new offering, announced Tuesday (Jan. 20), is designed to help issuers garner a larger share of the $58 trillion North American B2B payments space. "For years, banks have been looking for a scalable way to capture the significant share of B2B payments still happening off-card," said Brandon Spear, TreviPay's CEO. "TreviPay Pay by Invoice unlocks that opportunity. By integrating our order-to-cash automation with Visa's network capabilities, issuing banks can now offer their commercial clients a modern credit solution that automates invoicing and delivers the flexibility we know business buyers expect." According to a news release, the partnership combines TreviPay's order-to-cash automation technology with Visa's commercial payment capabilities to help issuers transform "fragmented B2B spend" into "strategic, issuer-financed, invoice-based transactions."