Fulfillment Trainer

At doTERRA we encourage all employees to seek out opportunities that will expand their skill set. We strive to help achieve personal career goals by providing opportunities of growth and movement throughout the company.

Job Description:

The Fulfillment Trainer plays a vital role in supporting daily operations within dōTERRA’s Fulfillment Center by training new and existing team members across Packing, Inventory, and other fulfillment areas. This position ensures team members understand and follow standard operating procedures, maintain quality and safety standards, and contribute to efficient workflows.

The Trainer acts as a mentor and subject matter expert, helping to build team capability, resolve process-related questions, and reinforce performance expectations. Trainers may also provide hands-on support across various areas during high-volume periods.

** Available shifts: 6 am - 2:30 pm or 2:30 pm - 11 pm Monday to Friday

Job Responsibilities:

• Train new hires and cross-train existing team members on standard procedures and best practices.
• Support the onboarding process and ensure team members are set up for success.
• Reinforce correct packing, stocking, and inventory handling methods.
• Monitor and provide real-time feedback to support continuous improvement.
• Serve as a resource for questions, clarification, and on-the-floor coaching.
• Identify training gaps and partner with leads/supervisors to address them.
• Support quality audits and help uphold fulfillment and packing standards.
• Assist with problem resolution related to totes, inventory issues, or order accuracy.
• Foster a positive, safe, and team-oriented work environment.
• Fill in operational roles when needed to support workflow and coverage.
• Model dōTERRA culture and values in daily interactions.
• Create and update clear work instructions. Work with the team and leadership to keep processes accurate and improve them as needed.

Job Qualifications:

• High School Diploma or GED required.
• 1+ year of experience in warehouse or fulfillment operations.
• Demonstrated expertise in packing, inventory, or similar processes.
• Strong communication skills and a supportive, coaching mindset.
• High attention to detail and consistency in task execution.
• Comfortable using warehouse systems and devices.
• Ability to train others with patience and clarity.
• Willingness to work in a physical, fast-paced environment (lifting up to 50 lbs).
• Flexibility to support different shifts or departments as needed.

Performance Metrics:

• Training completion and effectiveness
• Team member onboarding success and retention
• Adherence to standard procedures
• Support in maintaining order accuracy and quality
• Contribution to team productivity and morale

doTERRA International, LLC. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability.