Full-Time

Head of Consumer Sales

Updated on 5/9/2024

Octopus Energy

1,001-5,000 employees

Provides 100% renewable electricity solutions

Data & Analytics

Energy

Senior

Weybridge, UK

Required Skills

Sales

Requirements

Passionate and energetic leader
Experience in building and leading successful sales teams in a B2C or B2B SME environment
Experience managing managers in a fast-paced sales environment
Experience in a high-performing, high-growth sales environment
Organized and efficient with a focus on customer satisfaction
Problem-solving skills and ability to remain calm under pressure
Experience working in start-ups or scale-ups
Ability to create simple processes and work with product and tech for digital services
Availability to work in the Weybridge office for a minimum of two days a week

Responsibilities

Create and deliver strategies to support consumers in transitioning to electric driving
Lead, inspire, and motivate a Consumer Sales team
Drive efficiencies in team operations and customer relationships
Collaborate with Product and Tech teams for a scalable digital journey
Work with Vehicle acquisition teams to ensure the right vehicles are available
Support testing and development of new products and proposition iterations
Encourage experimentation and learning from mistakes
Enhance NPS scores through strong client relationships
Act as a point of escalation for customers
Collaborate with other leaders to create a seamless customer experience

We’re an ambitious, fast-paced start-up building a customer centric Electric Vehicle (EV) business.

We’re expanding our Growth Leadership Team and looking for an outstanding sales leader to run our Consumer sales teams, reporting into the Chief Commercial Officer. You will lead our teams of EV Sales Experts who support consumers with choosing the right EV, charger and funding solution.

Our Team and Proposition

A large part of what we do today is Salary Sacrifice - in simple terms, Salary Sacrifice is an employee benefit that means you can get an amazing EV and save on tax while you’re at it. The employer leases the car from us and offers the scheme to their team as a perk.

When an employee of one of our 4,000+ signed up businesses expresses an interest in joining the scheme, this is when our EV Experts step in to support. Establishing a 121 relationship with each potential customer, they guide the employee through all things EV, charging and how Salary Sacrifice works.

In addition, we are developing our direct to consumer proposition, launching fully later on in the year. Currently in testing, our online first proposition will enable consumers to make the switch to electric in a simple and affordable way. When consumers have a question or need support this is when the EV experts will step in.

Today there are around 60 EV Sales experts in the team split across 7 direct report team managers. We are expecting this to grow throughout this year and beyond. Our customers include brands such as Nando’s, Co-Op, Dyson, Zoopla, Huel, Innocent Drinks, Pepsico, McLaren Racing and many more.

What you’ll do

Create and deliver the strategy that ensures we support consumers to make the switch to electric driving in an efficient and scalable way
Lead, inspire, nurture and motivate a commercially focused Consumer Sales team - hiring, development, coaching, performance management etc.
Drive efficiencies within the team, our customer relationships and propositions that maximise use of technology to ensure simplicity and scalability
Work with Product and Tech teams to deliver a scalable digital journey for employees of our customers and direct consumers
Work closely with our Vehicle acquisition teams to ensure we have the right vehicles in our stock to support our growth ambitions
Combined with our customer proposition team support testing and development of new products along with current proposition iterations
Try new things and experiment - we encourage making mistakes and failures along the way
Increase NPS scores and response through strong client relationships
Act as a point of escalation when needed for customers
Work closely with other leaders across the business and the Senior Leadership team to create a smooth experience across the journey and build a culture that supports customers and our team

What you’ll need

To be a passionate, energetic and positive leader who has a history of building and leading successful sales teams in a B2C or B2B SME environment.
Experience of managing managers in a fast paced sales environment
Experience of working in a high performing, high growth sales environment.
To be super organised and efficient; a completer-finisher
To have a ruthless focus on the customer
To be a problem solver who remains calm under pressure
To thrive working in start-ups / scale-ups
To enjoy creating simple processes, working with product and tech to deliver digital services
To be available to be in our Weybridge office for a minimum of two days a week
No prior experience of working within EVs or leasing is required

Octopus Energy

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Website

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Octopus Energy provides 100% renewable electricity sourced from solar, wind, and water, offering smart tariffs for smart meters, including intelligent electric vehicle charging and off-peak electricity options. The company is dedicated to advancing transformative technologies to drive renewable energy adoption and reduce global dependence on fossil fuels.

Company Stage

Private

Total Funding

$2.6B

Headquarters

, United Kingdom

Founded

2016

Growth & Insights

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 13%