Davies North America

Global insurance professional services and tech

File Handler Assistant

Legal Counsel & Legal SupportUpdated on Nov 13

Full-timeBolton, UKNo salary listedHybrid

About the Job

Requirements

Some experience working in a legal environment or an appropriate qualification.
Experience negotiating with and influencing third parties to obtain information.
Strong organizational skills and the ability to prioritize workload.
Ability to work effectively to set deadlines.
Experience handling calls and inquiries from customers, suppliers, or the public.
Ability to gather and record information.
Information technology literacy.
Experience using a claims or case management system.
Ability to demonstrate legal knowledge and provide clear advice on the strategy for bringing a claim to resolution.
Compliance with the Solicitors Regulation Authority Code of Conduct 2015.

Responsibilities

Support File Handlers in managing caseloads of Small, Fast, Intermediate, and Multi Track cases on behalf of insurer clients from issue of proceedings through to trial.
Assist with management of litigated project files and, where applicable, non-litigated cases within the Non-Delegated Authority remit.
Acknowledge instructions and liaise initially with clients, the court, and other parties.
Draft appropriate court documentation.
File court documentation and serve it on third parties where applicable.
Liaise with insured parties and witnesses to draft witness statements.
Negotiate with claimants' solicitors to reach rapid and appropriate settlements on small claims and low-value tariff-only personal injury claims.
Obtain information or documentation from insurer clients, third parties, and other parties to progress negotiations and cases.
Follow up on outstanding instructions and other actions to ensure responses arrive within required timescales.
Provide general assistance and ad hoc support to lead File Handlers as required.
Enter case-management and matter information into the system accurately and promptly to maintain complete records and enable accurate client reporting.

The role is positioned within our Non-Delegated Authority (NDA) motor unit, which deals with motor litigation exception matters up to £150k in value and offers opportunities to progress into full file handling roles across all RTA tracks.

The Unit it currently made up for three distinct teams, the candidate being aligned to one of those teams within the wider unit.

The role of a File Handler Assistant is to support file handlers manage their caseload of Small, Fast, Intermediate and Multi Track cases on behalf of key insurer clients, from the issue of proceedings through to Trial. They will also aid in the management of litigated project files. Supervision and support will be provided in the role as part of our competency development framework.

There may also be a selection of non-litigated cases if they fall into the NDA remit.

The cases can often be non-standard motor litigation cases involving policy indemnity disputes, multi-party disputes, vulnerable road users, Part 20 and cases involving counter claims providing an excellent opportunity to gain insight into these more complex claims.

All claims would be handled on behalf of the Defendant.

The role would suit either an established pre-litigation RTA handler looking to move into litigation or junior/property damage only litigator looking to progress into personal injury litigation enhancing their wider competency with a view to moving into litigating file handling.

Due to the nature of the work being handled the candidate should be able to demonstrate an ability to impress the client with the extent of their legal knowledge and provide clear unambiguous advice on the strategy for bringing a claim to its resolution

Acknowledging instructions, initially liaising with client’s, Court and parties;
Drafting appropriate Court documentation;
Filing appropriate documentation at Court and serving upon any third parties where applicable;
Liaise with the Insured and witnesses with a view to drafting witness statements;
To undertake negotiations with the Claimants solicitors to achieve a rapid and appropriate settlement on small claims/low value-tariff only personal injury claims;
Obtain additional information and/or documentation from the insurer client and/or third parties to progress the negotiations;
Follow up on outstanding instructions and other actions to ensure that responses are received within required timescales;
Obtaining additional information and/or documentation as required from parties;
To provide general assistance and ad hoc duties to support the lead File Handlers as and when required;
To ensure all case management and matter information is inputted on to the system in a timely and accurate manner to ensure completeness of records and to ensure accurate reporting of information to our clients;

To ensure compliance with the SRA Code of Conduct 2015

Some experience of working within a legal environment or alternatively holds an appropriate qualification
Experience of negotiating with and influencing 3rd parties to obtain information
Strong organisational skills, together with the ability to prioritise their workload
Able to effectively work to set deadlines
Dealing with calls and enquiries from customers, suppliers and/or the public.
Gathering and recording information
IT Literate
Experience of using a Claims/Case Management system.

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

Recently Posted Jobs

Explore more opportunities at Davies North America

See more jobs