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Raymond James Financial

Wealth management, banking, and investment services

Senior ServiceNow Business Analyst

Full-Time
No salary listed
Mid, Senior
Memphis, TN, USA+2 moreMore locations: Southfield, MI, USA | St. Petersburg, FL, USA
HybridAt least three days per week in a Raymond James office, including either Monday or Friday.
IT OperationsEnterprise Applications
No H1B Sponsorship

About the job

Requirements
  • A solid background in business process and requirements gathering is required.
  • A minimum of 3–6 years of experience documenting and analyzing business processes as end-user agile stories is required.
  • Experience within ITSM, ITOM, and ServiceNow processes is required.
Responsibilities
  • Manage stakeholders by owning intake analysis, leading requirements discovery, shaping solution direction, and driving outcomes across enterprise stakeholders.
  • Lead cross-functional conversations, influence without authority, coach stakeholders on requirements quality, and partner with product and development teams on prioritization and solution tradeoffs.
  • Collect requirements and design solutions to meet business process and application requirements.
  • Establish story/request acceptance criteria, necessary metrics, and overall intent or goal.
  • Translate technical complexities to business owners to drive solutions.
  • Coordinate communication between relevant business owners and the agile development team.
  • Ensure the team has a clear understanding of end-user stories to be developed in the system.
  • Create and maintain issue logs, facilitate working sessions, remove ambiguity, manage dependencies, and drive decision readiness.
  • Coordinate communication between relevant business owners and development teams.
  • Assist with ownership of process standards, catalog governance, workflow modernization, risk reduction, and continuous improvement.
  • Participate in testing and reviews by representing business owners’ interests and coordinating with them to elicit feedback.
  • Perform other duties and responsibilities as assigned.
Desired Qualifications
  • Scrum Master skills are preferred.

About the company

R

Raymond James Financial

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Diversified financial services provider serving individuals, corporations, and municipalities. Its services span five segments: Private Client Group, Capital Markets, Asset Management, RJ Bank, and Other, including financial planning, investment advisory, investment banking, research, asset management, and banking and lending. The approach centers on personalized, client-centric service and long-term relationships, with advisors tailoring strategies to each client. The goal is to help clients achieve financial objectives through customized guidance and a broad range of financial solutions.

Company Size

N/A

Company Stage

IPO

Headquarters

Saint Petersburg, Florida

Founded

1962

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Simplify's Take

What believers are saying

  • Q3 fiscal 2026 revenue reached $3.93 billion, up 16% year over year.
  • Domestic net new assets hit $21.7 billion in Q3 2026.
  • Nearly 450 advisors earned Private Wealth Advisor designation by September 2026.

What critics are saying

  • Recruiting and retention spending hit $111 million in Q2 2026, pressuring margins.
  • SEC reopened Raymond James Financial Services Advisors sanctions on August 12, 2026.
  • LPL's Commonwealth conversion through 2026 intensifies advisor poaching and platform commoditization.

What makes Raymond James Financial unique

  • Client-first recruiting and independence keep thousands of advisors at Raymond James.
  • Private Wealth Guided Portfolios blend alternatives with public assets for affluent clients.
  • September 2026 hires from Jefferies expanded consumer retail and leveraged finance coverage.

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Benefits

  • Hybrid Work Options
  • Professional Development Budget

Company News

PR Newswire
Oct 27th, 2026
Jennifer Sharp joins Signature Wealth in Greenville, leaving Osaic for Raymond James

Signature Wealth Group, an independent firm of wealth advisors registered with Raymond James Financial Services, has hired Jennifer Sharp as senior wealth advisor in its Greenville, South Carolina office. Her practice, previously affiliated with Osaic Wealth, now operates as Signature Wealth Strategies. The move gives Sharp's clients access to an in-house certified public accountant and a concierge support team, plus Raymond James research. She continues to manage client portfolios directly. Sharp began her career in 2007 and bought her father's practice in 2013, renaming it Sharp Financial Services. She moved it to Greenville in 2019 and serves clients nationwide, with a focus on women and widows. Signature Wealth manages more than $2.8 billion in assets across 16 branches in South Carolina, North Carolina, and Kentucky.

Yahoo Finance
Oct 16th, 2026
Janney opens Houston office with $3.5B advisor team from Raymond James

Janney Montgomery Scott is opening a Houston office, seeded by a team of financial advisors from rival Raymond James. The Edward Fitzpatrick Group, led by Sean Fitzpatrick and James "Jim" Edwards, spent about 23 years at Raymond James and managed $3.3 billion in client assets. Advisor Lance Murphy, who oversaw more than $200 million at the firm, is also joining. "Leadership is accessible, people took the time to understand our business, and that level of partnership was important to us," Fitzpatrick said. Philadelphia-based Janney has about 900 advisors and nearly $200 billion in assets. Raymond James has about 8,900 advisors and $1.92 trillion. The office extends Janney's push into Texas, which began in 2025 with a Dallas office. In August, it also added a Wells Fargo team in Chicago.

Security Today
Oct 16th, 2026
SIA honors John Mack III with George R. Lippert Memorial Award for industry service.

SIA honors John Mack III with George R. Lippert Memorial Award for industry service. The Raymond James executive will be honored at Securing New Ground for his work supporting security industry initiatives. * By Chelsey Arries * Oct 16, 2026 The Security Industry Association (SIA) has selected John E. Mack III for its 2026 George R. Lippert Memorial Award, recognizing his years of involvement in the association and security industry. Mack, a managing director who co-leads security and safety investment banking at Raymond James, will receive the award during the association's Securing New Ground conference in New York, Oct. 20-21. According to SIA, Mack proposed its endowment program and served as its chair. His association roles have also included board membership, an Executive Committee position and service as treasurer. The endowment has supported workforce development, school security, startups and programs for women and veterans working in security. Before joining Raymond James, Mack held investment banking leadership positions at Imperial Capital and founded USBX. He also served as CEO of Protection One. Named for an industry volunteer, the annual award recognizes sustained contributions, leadership and professional integrity. Chelsey Arries is assistant editor of Security Today, Campus Security Today, Occupational Health & Safety and Environmental Protection Online.

Wealth Management
Oct 16th, 2026
Janney adds $3.5B houston-based team from Raymond James.

Janney adds $3.5B houston-based team from Raymond James. Janney furthers its expansion into Texas by adding a team of Houston-based advisors departing Raymond James. Alex Ortolani, Senior Reporter, Wealth Management October 16, 2026 Want a quick summary? Janney Montgomery Scott is opening a new Houston office, seeded by financial advisors previously with competitor Raymond James. The Edward Fitzpatrick Group, led by managing directors and investment leads Sean Fitzpatrick and James "Jim" Edwards, had been with Raymond James for about 23 years, during which it had amassed $3.3 billion in client assets under management, according to BrokerCheck and the announcement. The team also includes Financial Advisor Christin Simon and Vice President of Investments and Senior Registered Private Client Associate Allison Spinelli. Financial Advisor Lance Murphy will also be leaving Raymond James to join the team; he had been overseeing more than $200 million in client assets at the firm. "After carefully evaluating the platforms, cultures and capabilities available to us, Janney stood out for the combination of personal attention and sophisticated resources," Fitzpatrick said in a statement. "Leadership is accessible, people took the time to understand our business, and that level of partnership was important to us as we considered what would be best for our team and our clients over the long term." The team will be with a much smaller parent in terms of advisor headcount and assets than Raymond James. Janney reports about 900 financial advisors with nearly $200 billion in assets under advisement. Raymond James most recently reported that it has about 8,900 advisors overseeing $1.92 trillion. The Houston location will build on Philadelphia-based Janney's push into Texas, which began in 2025 with the opening of a Dallas office. "Texas presents tremendous opportunity for Janney, and opening an office in Houston with this group of experienced advisors gives us an outstanding foundation in the market," Frank Amigo, Gulf regional director for Janney, said in a statement. "They bring deep experience, strong client relationships and established practices that align extremely well with Janney." Texas is not the only state Janney is seeking to expand into. In August, it announced a Wells Fargo team had joined in Chicago, another region that Janney said it is targeting for recruitment. Senior Reporter, Wealth Management Alex Ortolani is a New York-based senior reporter with Wealth Management with a focus on deals, moves and trends in the registered investment advisor space. In addition to financial and business reporting, he has worked in media relations and corporate communications for tech firms and Fortune 500 companies.

Family Wealth Report
Oct 15th, 2026
Who's moving where in wealth Management? - Carson Group, Raymond James.

Who's moving where in wealth Management? - Carson Group, Raymond James. Editorial Staff October 15, 2026 The latest senior wealth management moves, appointments and personnel changes in the North American sector. Carson Group Carson Group, a wealth advisory firm, has appointed Matt Humphrey as divisional president of its integrated advisor channel and a member of Carson's executive leadership team. Humphrey will lead Carson Wealth's W-2 advisor channel. A graduate of the United States Military Academy at West Point, Humphrey spent eight years as an Army aviation officer, leading teams around the world. After earning his MBA in finance and strategy from Vanderbilt University's Owen Graduate School of Management, he moved into financial services as a private wealth advisor at Goldman Sachs. Most recently, Humphrey served as executive vice president and head of wealth and investment management at United Bank and CEO of United Brokerage Services, leading more than 100 financial professionals who oversaw more than $12 billion in assets under supervision. Raymond James Raymond James has brought in financial advisors Nathaniel "Nate" Langley, Paige Rossi, and Stephen Groover to Raymond James Financial Services (RJFS), the firm's independent advisor channel. The team has arrived from Commonwealth Financial Network, where it managed more than $350 million in client assets. Operating as GFS Advisory in Braselton, Georgia, with an additional office in Alpharetta, the advisors provide financial planning and investment guidance to families, individuals, and small-business owners.