Front Office Team member

Job Description

• Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.

Qualifications

• Previous experience in similar roles and Opera proficiency
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.
• Must already have the right to work in the UK.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.

• Excellent communicator with well-developed stakeholder management skills (internal and external)

• Exceptionally organised with the ability to efficiently prioritise manners.

• Ability to remain calm when under pressure.

• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

If you feel you are the right candidate,please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: Zero Hours 
• Start date: Immediatelly/ Now
• Location: Novotel London Greenwich