Full-Time
Customer Service Representative
Chestnut Health Systems
Behavioral health, primary care and research
Compensation Overview
$16 - $17/hr
Bloomington, IL, USA
In Person
May require commuting between Chestnut locations.
 Medical, Clinical & Veterinary (1) |
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- A high school diploma or equivalent is required.
- A strong customer service background is required.
- Excellent telephone, interpersonal, and customer service skills are required.
- Ability to communicate clearly, professionally, and compassionately with people from diverse backgrounds is required.
- Strong organizational skills and attention to detail are required.
- Ability to manage multiple tasks and priorities in a busy environment is required.
- Basic keyboarding and computer skills, including experience with Microsoft products, are required.
- General knowledge of standard office procedures and equipment is required.
- Ability to use discretion and maintain confidentiality when handling sensitive information is required.
- Ability to commute between Chestnut locations when needed is required.
- A valid driver's license and private automobile insurance are required.
- Applicants must meet agency requirements for automobile insurance coverage.
- Welcome patients and visitors, provide directions, answer incoming calls, and connect callers with the appropriate staff or services.
- Interview patients in person and by phone to collect and update demographic, financial, insurance, and other information.
- Schedule appointments based on patient needs and coordinate nurse triage when medical concerns meet established red-flag protocols.
- Check patients in and out and ensure required forms, consents, disclosures, and signatures are completed.
- Verify insurance and payer eligibility using approved systems and update the electronic medical record.
- Answer questions regarding fees, collect and record payments, and obtain required identification and insurance documentation.
- Scan and attach documents to the patient record and provide backup support to medical records staff.
- Help maintain a safe, welcoming environment by following emergency procedures and monitoring patient and visitor activity.
- Participate in team meetings, quality improvement activities, training, and professional development.
- Collaborate with coworkers and provide backup support to keep daily operations running smoothly.
- Protect the confidentiality and security of patient, financial, and organizational information.
- Promote Chestnut's culture of customer service excellence and treat every individual with dignity, respect, and compassion.
- Perform other duties as assigned.
- Healthcare, medical office, patient access, registration, scheduling, or similar experience is a plus.
- Experience with insurance verification, electronic medical records, or scheduling software is preferred.
Chestnut Health Systems is a nonprofit organization providing behavioral health treatment, primary care, prevention and research services. Its programs address substance use, mental health, housing, community wellness and related needs for individuals and families. Clinical and community teams operate across multiple locations, while Chestnut’s research activity studies approaches that can improve services and outcomes. The organization combines direct care with public-health and evidence-building work rather than focusing on a single clinic or one type of treatment.
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