GLORY

Automates cash handling with cash recyclers

Dispatcheur SAV

Logistics & TransportationPosted on Nov 10

Full-timeCroissy-sur-Seine, FranceNo salary listedIn-person

About the Job

Requirements

One to two years of professional experience in a similar position.
Service orientation, including quality of communication, responding to objections, and case follow-up.
Proficiency with office tools and, ideally, the Oracle information system.
Ability to manage priorities and stay organized.
Rigor and method.
Ability to work as part of a team.
Autonomy in managing production.

Responsibilities

Dispatch corrective, preventive, installation, and upgrade calls according to contractual commitments and the objectives for other call types.
Enter activities to qualify overdue cases.
Schedule appointments with subcontractors and clients.
Contact front-office teams to transmit intervention orders.
Track intervention orders.
Prepare ad hoc reports at clients’ request.
Track requests in the relevant tools.
Support the integration of new hires.
Enter preventive-visit requests according to client and regional specifications.
Schedule preventive-visit requests according to client and regional specifications.
Process the closure of intervention orders.
Process suspended intervention orders.
Order spare parts.
Observe the Operations Center’s opening hours.
Meet the Operations Center’s indicators.

Le dispatcheur SAV assure le dispatch des appels pour le curatif, le préventif, les installations et les upgrades. Les appels doivent être dispatchés selon les engagements contractuels et les objectifs fixés concernant les autres natures d'appels.

Dispatcher les appels selon les engagements contractuels.
Saisir les activités pour qualifier les Hors Délais.
Prendre rendez-vous avec les sous-traitants et les clients.
Contacter les équipes front office pour transmission des ordres d'intervention.
Assurer le suivi des ordres d'intervention.
Effectuer les reportings ponctuels à la demande des Clients.
Effectuer le suivi des demandes dans les outils.
Accompagner l’intégration des nouvelles recrues.
Saisir les demandes de visites préventives selon les spécificités Clients et régions.
Planifier les demandes de visites préventives selon les spécificités Clients et régions.
Traiter les clôtures des ordres d’intervention.
Traiter les ordres d’intervention suspendus.
Commander les pièces détachées.
Respecter la plage horaire d’ouverture du Centre des Opérations.
Respecter les indicateurs du Centre des Opérations.

EXPERIENCE

1 à 2 années d'expérience professionnelle à un poste similaire

COMPETENCES REQUISES

Sens du service : qualité du discours, réponse aux objections, suivi de dossier
Maîtrise des outils bureautiques et idéalement du système d'information Oracle
Gestion des priorités et organisation
Rigueur et méthode
Capacité à travailler en équipe
Autonomie dans la gestion de la production

About the Company

GLORY

Automates cash handling with cash recyclers

1) What the company does: Glory Global Solutions provides cash technology solutions that automate cash processes for customers in the financial, retail, gaming, and cash-in-transit industries, including products like cash recyclers and point-of-sale cash management systems. 2) How the product works: Its cash handling systems automate cash intake, storage, verification, and dispensing, often recycling cash to optimize liquidity and reduce manual handling, with secure, integrated hardware and software that fit clients’ workflows. 3) How it differs from competitors: It offers customized, end-to-end cash technology solutions and ongoing service agreements tailored to each client’s security, efficiency, and operational needs, rather than generic hardware. 4) Goal: To improve operational efficiency, enhance security, free staff to focus on customer experience, and promote sustainability by designing technology that supports social change and efficient cash management.

Company size: Not listed
Company stage: Acquired
Total funding: Not listed
Headquarters: Basingstoke, United Kingdom
Founded: 2008

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