Transportation Order Fulfillment Expeditor

Get to know East Penn!

East Penn is a stable, essential employer, and has been voted one of the best places to work in PA for 20 + years!

At East Penn, our employees are our culture; our employees will always be the heart of the company.  We are a private, family-owned enterprise committed to cultivating an atmosphere that honors the contributions of everyone.  We want our employees to have long-term careers, and many do.  Almost 40% of our workforce has over a decade of service.  Our open-door management policy, comprehensive benefits package, annual bonus program for all, and career advancement opportunities are just some of the ways we show our employees how incredibly valued they are.

Our hiring process may use artificial intelligence (AI) tools to help in the initial review of applications by identifying candidates whose qualifications best match job requirements. These tools do not make hiring decisions. All final hiring decisions regarding interviews and employment are made by our employee recruiting and hiring teams.

East Penn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

EOE/VEVRAA

Overview

Drive Customer Satisfaction. Keep Orders Moving. Make Every Shipment Count.

Are you energized by solving problems, coordinating moving pieces, and ensuring customers receive their products on time?

East Penn is looking for a Transportation Order Fulfillment Expeditor to play a critical role in connecting customer demand, production operations, and transportation execution.

In this highly visible corporate-based position, you'll help ensure customer orders flow efficiently through the supply chain, from order optimization and fulfillment planning to final transportation execution.

You'll work closely with Sales, Customer Service, Production, Scheduling, Inventory, and Logistics teams to identify potential issues before they impact customers and help drive continuous improvement throughout the order fulfillment process.

If you enjoy working in a fast-paced environment where communication, attention to detail, and problem-solving are essential, this may be the opportunity for you.

Responsibilities

As a Transportation Order Fulfillment Expeditor, you will:

• Monitor and coordinate customer orders throughout the fulfillment process to ensure smooth execution and on-time delivery.
• Collaborate with Sales, Customer Support, customers, and vendors regarding inbound and outbound orders.
• Review fulfillment plans and validate load building activities before execution by transportation and operations teams.
• Monitor battery finishing schedules and promote shipments based on product availability.
• Communicate inventory, fulfillment, and shipment concerns to the appropriate teams.
• Escalate exception orders and fulfillment challenges to Customer Service, Sales, and other stakeholders as needed.
• Monitor order fulfillment metrics and proactively address gaps, shortages, and potential service issues.
• Verify accurate data flow between operational systems and fulfillment planning tools.
• Utilize reporting tools to maximize load efficiency and transportation utilization.
• Support and provide backup coverage for Order Fulfillment Services team members.
• Participate in root cause analysis, corrective actions, and continuous improvement initiatives.
• Coordinate late order updates and changes with transportation planning teams.
• Partner with scheduling, production, inventory, and logistics teams to improve fulfillment performance and customer service levels.
• Help ensure the highest level of service, accuracy, and operational efficiency throughout the order fulfillment process.

Qualifications

Required Qualifications

• Excellent verbal and written communication skills.
• Strong analytical and critical-thinking abilities.
• Outstanding organizational and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and accuracy.
• Strong problem-solving skills with the ability to identify issues and escalate appropriately.
• Results-oriented mindset with a strong sense of urgency.
• Ability to work collaboratively across departments and all levels of the organization.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Ability to adapt quickly to changing priorities and business needs.
• Willingness to work flexible hours when needed.

Preferred Qualifications

• Experience in transportation, logistics, supply chain, manufacturing, shipping, or customer fulfillment operations.
• Knowledge of transportation procedures and freight operations.
• Experience using Supply Planning, APS, ERP, TMS, or related planning systems.
• Experience using FGMS.
• Understanding of the interactions between scheduling, finishing, shipping, transportation, and inventory functions.
• East Penn experience and knowledge of company procedures and operational practices.

Education & Experience

• Associate's or Bachelor's degree in Business, Supply Chain, Logistics, Operations, or a related field preferred.
• Equivalent work experience will be considered.

East Penn Benefits

East Penn offers excellent benefits:

• Competitive compensation
• Group insurance that includes vision, medical, dental and prescription coverage
• Profit sharing and 401K
• Annual bonus
• 9 paid holidays and 10 paid vacation days
• Employee assistance programs
• Fitness Discounts
• Promotional opportunities