Description

Splunk is here to build a safer and more resilient digital world. The world’s leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people that make Splunk stand out as an amazing career destination and why we’ve won so many awards as a best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

Splunk’s technical sellers seek to unify, advance, and expand the value of the Splunk portfolio by providing deep technical and domain expertise to introduce and operationalize Security and Observability use-cases and solutions. The Solutions Engineers (SEs) are Splunk’s customer-facing technical account leader. Their purpose is to partner with customers and Splunk teams to ensure long-term success and growth within Splunk’s customer base. SEs are responsible for the breadth of technical engagement within their assigned customers across products, domains, and use cases.

As a SE you will become the Trusted Technical Advisor for your customers. SEs at Splunk represent the entire Splunk portfolio to the customer. You will be responsible for building a joint technical roadmap, identifying and driving new outcomes, and ensuring the plans to operationalize Splunk’s solutions to discrete customer outcomes. You will work with and lead the entire Splunk village in effective and efficient technical customer engagement.

A successful SE will not only maintain a technical understanding of Splunk solutions, but also build cross-functional relationships with Solutions Architects and Customer Success account team members to build scale and impact Splunk’s continued growth. This role requires a self-motivated continuous learner that has a deep desire to solve a wide variety of security and observability problems.

Responsibilities

• Candidate must be fluent in both French & English

• Develop and maintain deep expertise of Splunk’s portfolio, use-cases, and its alignment to customer challenges and objectives

• Own Splunk’s portfolio, holistic technical engagement, and customer experience in your accounts

• Drive deeper and broader penetration of Splunk’s products within your accounts

• Operationalize Splunk’s foundational solutions comprised of hybrid/cloud, security, and observability in the customer’s environment

• Build and maintain relationships with key customer personas

• Assemble and lead relevant Splunk technical resources as required to ensure optimal customer outcomes

• Evangelize Splunk’s use-cases at theater/regional industry events and with customers and partners in your region

Required Expertise

• 8+ years related experience in selling and delivering enterprise software solutions for cloud, on-premise and hybrid environments

• Experience working in or recommending SaaS delivery model

• Experience in cyber security and/or observability is highly desired

• Ability to create, lead and evolve a customer technical account strategy, engaging an extended ecosystem of supporting resources to deliver the customer’s expected business outcomes

• Ability to establish trusted technical advisor status with your customers

• Familiarity with programming and scripting (e.g. Python, Javascript, etc.)

• Experience with public cloud infrastructure and understanding of cloud economics highly desirable (e.g. AWS, GCP, Azure, etc.)

• Experience with installation, configuration, integration and administration of enterprise software

Required Skills

• Outstanding interpersonal skills and excellent communication - both written and verbal, with the ability to effectively lead others in a highly-collaborative team environment

• Excellent presentation skills and an expert in using data to articulate a story or issue in a Tell-Show-Tell format.

• Excellent time management skills and ability to adapt to evolving priorities, with a dedication to championing the customer and your team.

• Ability to be organized and analytical, and will be able to eliminate sales obstacles using creative and adaptive approaches.

• Available to travel to visit prospects and customers in the region

• Practical experience with the Splunk platform or competing solutions is a plus

• IMPORTANT: We can teach you the technology, coach you on soft skills and educate you on processes. You should have a strong sense of self-motivation, an insatiable curiosity about what “is possible” with technology, the desire to work with an awesome team and a positive, fun-loving attitude

• Bachelor’s degree or commensurate experience

Splunk is an Equal Opportunity Employer

At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Note:

OTE Range

For sales roles starting salaries are expressed as On Target Earnings or OTE (OTE = base + on-target incentives in the form of sales commission plans).

Canada

On Target Earnings: CAD 184,000.00 - 253,000.00 per year

Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.

Benefits are an important part of Splunk’s Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.

Thank you for your interest in Splunk!