Oracle

Builds databases, business apps and cloud services

Systems Engineer 2

System AdministrationConfirmed live in the last 24 hours

Full-timeBengaluru, Karnataka, IndiaNo salary listedIn-person

About the Job

Requirements

Three to five years of related experience in a medium-to-large distributed network and computing environment.
A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent relevant experience working with enterprise servers and systems.
Hands-on experience with Citrix Virtual Apps and Desktops or similar application virtualization technologies.
Knowledge of Windows operating systems.
Basic networking knowledge.
Experience with Windows Server patching, security vulnerability remediation, and infrastructure upgrades.
Understanding of ITIL-based incident, problem, and change management practices.
Strong analytical, problem-solving, documentation, and communication skills.
Ability to work collaboratively in a team environment.

Responsibilities

Support, maintain, and optimize enterprise Citrix infrastructure and virtual application delivery environments supporting Oracle Health customers.
Provide 12x7 production support for Oracle Health customer environments, ensuring system availability, reliability, and operational continuity.
Manage incidents, service requests, and customer escalations, ensuring timely investigation, resolution, and communication.
Participate in on-call support for critical production incidents and service restoration activities.
Troubleshoot Citrix application delivery, virtual desktop access, user sessions, connectivity, and infrastructure-related issues.
Execute approved customer change management activities, including planned maintenance, infrastructure upgrades, and go-live support.
Coordinate with Product, Engineering, Technical Program Managers, and Infrastructure teams during customer-impacting activities.
Ensure changes are implemented according to established change management policies and procedures.
Perform pre-change and post-change validation to confirm system functionality and service availability.
Communicate maintenance progress, risks, and technical issues to relevant stakeholders.
Develop and maintain technical documentation, standard operating procedures, troubleshooting guides, and operational runbooks.
Maintain operating systems to ensure effective installation and performance as instructed.
Assist with administration of middleware products in relevant environments.
Support deployment, maintenance, and operation of internal applications as needed.
Perform regular administration and basic performance trend analyses and server capacity analysis to ensure service performance meets standards.
Build working knowledge of application monitoring tools to ensure efficiency.
Support the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
Participate in incident review meetings to provide feedback on operational performance and solution implementation.
Engage cross-functional teams, including Development, Cloud Engineering, Product Engineering, and other IT teams, to support incident, risk, and migration implementation or resolution.
Support Oracle Applications and legacy applications, respond to application-related service requests, coordinate testing of application releases, document defects, and collaborate with IT and Development teams to resolve issues.
Provide user training, administer application access, prepare reports, and participate in operational meetings as required.
Contribute to root cause analysis, automation initiatives, and continuous improvement activities to improve service reliability and reduce operational effort.

Desired Qualifications

Experience with cloud infrastructure such as OCI, AWS, or Azure.

Working closely with Operations, Engineering, Product, and Infrastructure teams, the Systems Engineer 2 (IC2) will be responsible for supporting, maintaining, and optimizing enterprise Citrix infrastructure and virtual application delivery environments supporting Oracle Health customers.
The ideal candidate should have hands-on experience with Citrix Virtual Apps and Desktops , Windows Server administration, Active Directory, Group Policy (GPO), virtualization technologies, and networking fundamentals. The role requires strong troubleshooting capabilities, experience supporting production environments, and the ability to resolve standard technical issues independently while following established policies and procedures.
The position involves providing Citrix prod support for Oracle Health customer environments, ensuring system availability, operational stability, performance, and security. Key activities include incident and service request management, monitoring, system administration, troubleshooting, software updates, patching, upgrades, and customer change management.
The successful candidate will also support Oracle Applications and legacy applications, respond to application-related service requests, coordinate testing of application releases, document defects, and collaborate with IT and Development teams to resolve issues. The role may include user training, application access administration, reporting, and participation in operational meetings as required.
The candidate will contribute to root cause analysis (RCA), on-call support, automation initiatives, technical documentation, and continuous improvement activities aimed at improving service reliability and reducing operational effort.
This role requires effective communication, strong analytical skills, and the ability to work collaboratively in a fast-paced, customer-focused Citrix environment.

Key Responsibilities

Incident Management & Support – Service Request:

Supports the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
May participate in incident review meetings to understand and provide some feedback for operational performance and solution implementation.
Engages with cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to support implementation and/or resolution for incidents, risks, or migrations.

Production Support and Incident Management

Provide 12x7 production support for Oracle Health customer environments, ensuring system availability, reliability, and operational continuity.
Manage incidents, service requests (SRs), and customer escalations, ensuring timely investigation, resolution, and communication.
Participate in on-call support for critical production incidents and service restoration activities.
Troubleshoot Citrix application delivery, virtual desktop access, user session, connectivity, and infrastructure-related issues.

Change Management and Customer Support

Execute approved customer change management activities, including planned maintenance, infrastructure upgrades, and go-live support.
Coordinate with Product, Engineering, Technical Program Managers (TPMs), and Infrastructure teams during customer-impacting activities.
Ensure changes are implemented in accordance with established change management policies and procedures.
Perform pre-change and post-change validation to confirm system functionality and service availability.
Communicate maintenance progress, risks, and technical issues to relevant stakeholders.
Develop and maintain technical documentation, standard operating procedures (SOPs), troubleshooting guides, and operational runbooks.

System Installation & Configuration – Software Administration:

Maintains operating systems to ensure effective installation and performance as instructed.
Assists in the administration of middleware products in environments.
Begins to support the deployment, maintenance, and operation of internal applications as needed.
Performs regular administration and conducts basic performance trend analyses and server capacity to ensure service performance meets standards.
Builds working knowledge of application monitoring tools to ensure efficiency.

Required Qualifications

3 to 5 years of related experience in a medium to large distributed network and computing environment.
Bachelor’s degree (BS) in Computer Science, Information Technology, or a related field, or equivalent relevant experience working with enterprise servers and systems.
Hands-on experience with Citrix Virtual Apps and Desktops (CVAD) or similar application virtualization technologies.
Strong analytical, problem-solving, documentation, and communication skills.
Knowledge of Windows Operating Systems
Experience with cloud infrastructure such as OCI, AWS or Azure is an added advantage.
Basic networking knowledge
Able to work in a collaborative team environment.
Experience with Windows Server patching, security vulnerability remediation, and infrastructure upgrades.
Understanding of ITIL-based incident, problem, and change management practices.

Requirements at a Glance

Experience Level: Mid
Education: Bachelor's

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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