Associate Product Owner

Overview

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast-thinker, and problem-solver, with the ability to relate to different people, you are a match for CCS.

As the Associate Product Owner, you will Support the vision, planning, and delivery of technology products and business process solutions. The vision includes the road-map for strategic planning, ROI, and release planning for the product. Liaison between the workstream team and the product stakeholder.  Coordinate activities with other product teams so that all product work is coordinated into a combined project vision. 

Alaska, California, Colorado, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming; residents are not eligible.

Responsibilities

• Works closely with the Product Manager and Scrum team to implement and deliver the vision of the product 

• Collaborates closely with all department stakeholders to ensure expectations are met and all stakeholders’ projects needs are met. 

• Works with Product Manager and departmental stakeholders on the overall product vision and roadmap 

• Manages the technology development backlog and feature prioritization process 

• Translates product strategy into planned work 

• Works with teams to ensure business requirements are captured, executed, and sequenced effectively 

• Ensures that feedback and requests are integrated into the product planning and development process 

• Communicates project objectives in terms of overall strategic business objectives for stakeholders 

• Assists with creating and executing learning plans and stakeholder interviews to inform roadmap decisions 

• Maintains a high degree of confidentiality at all times due to access to sensitive information   

• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department 

• Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements 

• Abides by all regulations, policies, procedures and standards 

Desired Outcomes

• Exercise appropriate cost control measures 

• Maintain positive internal and external customer service relationships 

• Maintain open lines of communication 

• Plan and organize work effectively and ensures its completion 

• Meet all productivity requirements 

• Demonstrates team behavior and promote a team-oriented environment 

• Actively participate in Continuous Quality Improvement 

• Represent the organization professionally at all times 

Qualifications

• Education – Minimum Bachelor’s Degree, (BA) from a four-year college or university in business or related field or equivalent combination of education and/or experience 

• Exposure to Agile/Scrum methodologies preferred.  

• Strong communication, analytical, organizational, and collaboration skills.  

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. 

• Possesses exceptional technical skills in MS Office; which are all necessary for the creation of analyses reports and presentations, for senior leadership, relevant stakeholders, and team.  Working knowledge of program/project management software preferred. 

• Collaboration - Familiar with, and supportive of a collaborative working environment. Advocate for process-driven, integrated business organization. 

• Managing Customer/Patient Focus - Promotes customer/patient focus; establishes internal technical customer service standards; provides training in customer service delivery for the technical team; monitors internal customer satisfaction; develops new approaches to meeting internal customer needs. 

• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals. 

• Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions. 

• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 

Values

Values

Certainty-The lives of the individuals we serve depend on our ability to execute.  We commit to doing this every day. 

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion-We understand the burdens of patients and their loved ones and channel this into a relentless pursuit of customer satisfaction in every part of our business. 

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated. 

Advancement-We are endlessly looking for ways to progress and become more innovative in all things we do.

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross-functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human-led, digitally-enabled clinical solution. PropheSee™—an AI-powered predictive model that identifies non-adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first-of-its-kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data-driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value-based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home-delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer-reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

• Competitive Salary 
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (vacation and holidays)
• Growth & Development:
• Ongoing training and professional development
• Work-Life Balance:
• Remote or hybrid work options
• Wellness programs and mental health support