Operations Specialist - Substance Use Disorders

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Operations Specialist – Programs in Substance Use & Addiction Services

Help keep innovative, compassionate addiction care moving forward across Mass General Brigham. The Operations Specialist provides multisite operational and administrative support for the Programs in Substance Use & Addiction Services (PSAS), with primary responsibility for the Brigham and Women’s Hospital Addiction Consult Team and Bridge Clinic and the Brigham and Women’s Faulkner Hospital Addiction Recovery Program.

Why This Role Matters:

In this highly collaborative role, you will partner with physicians, nursing, behavioral health, and administrative leaders to support a continuum of inpatient and outpatient addiction care. You will help strengthen daily operations, patient access, team coordination, and the successful implementation of new programs and improvements across multiple sites.

What You’ll Do:

• Coordinate day-to-day operations across BWH ACT, BWH Bridge Clinic, and BWFH ARP, while flexing to support other PSAS programs.

• Partner with clinical and administrative leaders to support efficient workflows, patient access, scheduling, consult management, census tracking, and coverage.

• Maintain provider, staff, trainee, and program schedules; communicate operational changes and coordinate coverage.

• Coordinate onboarding and offboarding, including access, equipment, workspace, orientation, credentialing, and shared resources.

• Lead operational projects and new initiatives by maintaining plans, tracking deliverables, and supporting implementation of new workflows, programs, technology, and cross-training.

• Monitor Epic reports, schedules, clinical volumes, utilization, staffing, and other performance data; prepare routine and ad hoc reports, presentations, and analyses.

• Provide high-level administrative and meeting support, including complex calendars, agendas, minutes, action items, communications, records, purchasing, and event logistics.

• Identify operational gaps, troubleshoot issues, improve processes, and support quality, regulatory readiness, and compliance requirements.

• Provide flexible onsite and administrative cross-coverage during staffing transitions, vacancies, program growth, and periods of increased need.

What You’ll Bring

• At least 2–3 years of healthcare administrative or operational experience.
• Associate's degree required; bachelor’s degree in business, Healthcare Administration, or a related field preferred.
• Experience in a hospital, ambulatory, behavioral health, addiction treatment, or similarly complex healthcare environment preferred.
• Experience with project coordination, scheduling, onboarding, data reporting, or multisite operations preferred.

Skills for Success

• Excellent organization, communication, problem-solving, and attention to detail.
• Ability to work independently, take initiative, anticipate needs, and follow work through to completion.
• Ability to manage competing priorities, complex schedules, projects, and deadlines in a fast-paced, multidisciplinary environment.
• Professional, collaborative approach with clinical teams, administrative partners, senior leaders, and internal and external stakeholders.
• Proficiency with Outlook, Excel, Word, PowerPoint, Loop, and Teams; Epic and familiarity with MGB systems preferred.

Work Environment

This is a primarily in-person, multisite role with regular presence at BWH and BWFH and onsite support at MGH and other MGB PSAS locations as needed. Local travel between sites is required, with limited remote work based on operational needs. This position has no direct supervisory responsibility but provides workflow guidance, training, orientation, and project coordination. The Operations Specialist also demonstrates responsible stewardship of MGB resources and supports purchasing, invoices, operational expenditures, resource utilization, and revenue cycle activities as assigned.

Onsite75 Francis Street40RegularDay (United States of America)

Pay Range

$48,547.20 - $69,409.60/Annual

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework