Duty Manager

Job Description

• Oversee daily hotel operations and ensure seamless service delivery across all departments
• Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency
• Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction
• Monitor and maintain security protocols, guest safety, and property protection throughout the shift
• Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies
• Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures
• Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues
• Liaise between departments to ensure effective communication and collaborative problem-solving
• Support revenue management initiatives and assist with occupancy optimisation strategies
• Conduct staff briefings and provide guidance on service excellence and operational procedures
• Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel
• Manage key control systems and maintain security of restricted areas and valuables
• Assist with staff training, induction, and performance management as required
• Respond to maintenance requests and coordinate with engineering teams for timely resolution

Qualifications

• Minimum 3-4 years of experience in a hotel operations or duty management role within a luxury hospitality environment
• Proven track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations
• Strong knowledge of hotel management systems (PMS) and property management software
• Excellent communication and interpersonal skills with the ability to liaise effectively across all levels of staff
• Demonstrated ability to handle guest complaints and resolve conflicts with professionalism and discretion
• Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments
• Ability to work flexible shifts, including evenings, nights, weekends, and public holidays as required
• Strong organisational skills with the capacity to manage multiple priorities simultaneously
• Experience in a 5-star or luxury hotel property
• First Aid and CPR certification
• Knowledge of emergency management and crisis response procedures
• Experience with revenue management and occupancy optimisation strategies
• Proficiency in multiple languages, particularly Hindi or other regional Indian languages
• Previous experience in staff training, induction, and performance management
• Familiarity with security systems and access control protocols

Additional Information

WHAT IS IN IT FOR YOU:

• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities