Duty Manager
No salary listed
Mid, Senior
Agra, Uttar Pradesh, India
In Person
Food Service & Hospitality
About the job
Requirements
- Minimum 3–4 years of experience in a hotel operations or duty management role within a luxury hospitality environment.
- A proven track record of managing multi-departmental teams and coordinating staff across front-of-house and back-of-house operations.
- Strong knowledge of hotel management systems (PMS) and property management software.
- Ability to liaise effectively across all levels of staff.
- Ability to handle guest complaints and resolve conflicts with professionalism and discretion.
- Sound understanding of health, safety, and hygiene regulations applicable to hospitality establishments.
- Ability to work flexible shifts, including evenings, nights, weekends, and public holidays as required.
- Strong organisational skills and the capacity to manage multiple priorities simultaneously.
- Experience in a 5-star or luxury hotel property.
- First Aid and CPR certification.
- Knowledge of emergency management and crisis response procedures.
- Familiarity with security systems and access control protocols.
Responsibilities
- Oversee daily hotel operations and ensure seamless service delivery across all departments.
- Supervise and coordinate front-of-house and back-of-house staff to maintain service standards and operational efficiency.
- Address guest concerns and complaints promptly, ensuring resolution and guest satisfaction.
- Monitor and maintain security protocols, guest safety, and property protection throughout the shift.
- Conduct regular property inspections to ensure cleanliness, maintenance standards, and compliance with hotel policies.
- Manage emergency situations and coordinate appropriate responses in accordance with hotel procedures.
- Prepare and submit detailed shift reports documenting incidents, guest feedback, and operational issues.
- Liaise between departments to ensure effective communication and collaborative problem-solving.
- Support revenue management initiatives and assist with occupancy optimisation strategies.
- Conduct staff briefings and provide guidance on service excellence and operational procedures.
- Ensure compliance with health, safety, and hygiene regulations across all areas of the hotel.
- Manage key control systems and maintain security of restricted areas and valuables.
- Assist with staff training, induction, and performance management as required.
- Respond to maintenance requests and coordinate with engineering teams for timely resolution.
Desired Qualifications
- Experience with revenue management and occupancy optimisation strategies.
- Proficiency in multiple languages, particularly Hindi or other regional Indian languages.
- Previous experience in staff training, induction, and performance management.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget