Training Facilitator and Coordinator

Overview

The Training Facilitator/Coordinator position will be responsible for designing, implementing, and evaluating training programs to include technical, bank regulations, policies and procedures, etc. and will be capable of delivering all assigned programs to audiences at all levels of the Bank. The Training Facilitator/Coordinator must be skilled at facilitation, presenting and recognizing various learning styles, and adjusting to meet individual needs. The Training Facilitator/Coordinator will excel in planning, organization, decision making, and reporting skills.

RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Responsibilities

• Work with Training Director and the Bank’s management team to understand policies, procedures, regulations, business initiatives, and technology. Assess training needs and develop programs to match these needs
• Effectively communicate with managers/supervisors about training needs and the performance of bank associates
• Coordinate all training (i.e., instructor led courses, computer based learning, webcasts, schools, conferences, etc.) for the Bank
• Facilitate training sessions (i.e., instructor led, webcast/conference call, on-the-job training, etc.)
• Maintain the training history records and reports as required (i.e., course content, number of attendees, evaluation results, vendors, etc.)
• Administer the learning management software to register, assign, and evaluate employee learning curriculum
• Perform other related duties as assigned

Qualifications

• High school diploma or equivalent required, Bachelor’s degree is preferred
• Minimum of 2 years of banking and/or learning and development experience
• Proven presentation, curriculum development/delivery, and facilitation skills
• Strong planning and organizational skills
• Advanced decision making and reporting skills
• Exceptional written and verbal communication skills
• Advanced knowledge in financial institution’s operations, policies and procedures, banking regulations, product delivery, etc.
• Proficient in computer skills and using Zoom (or other virtual communications technology), Microsoft Office (including Word, Excel, PowerPoint), Adobe Acrobat, or similar programs
• Must travel to all Bank facilities as needed

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand or sit; kneel, stoop, or squat; use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to focus.

Work Environment

The Bank’s professional working environment requires employees to communicate effectively, both verbally and in writing. Employees must demonstrate strong interpersonal skills when working closely with internal business partners and external clients. Employees may be exposed to confidential and propriety information within the working environment, therefore, must uphold confidentiality at all times. Due to the possibility of being exposed to high risk situations (i.e. robbery), detailed instructions and procedures are required to be followed at all times to safeguard the Bank’s employees, customers, and assets.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. The principal duties and responsibilities enumerated are all essential job functions except for those that begin with the word “May”.

This job description is intended to describe the normal level of work required by the person performing the work. The principle duties outlined are the essential responsibilities and duties.  Other duties may be assigned as needs arise.  Job requirements and/or processes may be modified to reasonably accommodate persons with a disability as required by law.

This description is not intended as a contract and is subject to change. Any written contractual agreements supersede this job description.