Maintain a valid driver's license and a clean driving record.
Be able to lift 40 or more pounds and walk or stand for extended periods outdoors in all seasons.
Be available evenings, weekends (including Sundays), holidays, and the busiest turn days (Monday, Wednesday, and Friday).
Have reliable transportation to Whitwell, Tennessee.
Be comfortable using radios, mobile checklists, ClickUp, and AI tools.
Responsibilities
Greet each guest by name at the Summit lot within 30 seconds, offering water and a seasonal touch such as a chilled towel in summer or a warm blanket in winter.
Load and unload luggage, transport guests to the Welcome Dome, and escort them to their villa.
Provide villa walk-throughs and golf-cart orientations, including safety rules and the waiver.
Rinse guest vehicles, wipe their tires, and leave a handwritten note under the wiper.
Retrieve carts, assist with luggage at checkout, and send guests off warmly.
Keep wait times under five minutes at the lot and Welcome Dome.
Wash, charge, and stage golf carts so they are detailed and ready by 12 PM on Monday, Wednesday, and Friday turn days.
Stage carts and lockbox keys for after-hours arrivals.
Promptly report damage, battery issues, or road issues.
Deliver WOW gifts, celebration setups, amenities, meals, and guest requests to villas on time and to standard.
Partner with Dreamweavers and the Guest Experience team on arrival rituals and surprises.
Perform light grounds upkeep, including clearing paths and walkways, leaf blowing, trash and recycling runs, and keeping the Summit lot and arrival areas tidy.
Provide basic facilities support, including restocking, moving furniture or supplies, and setting up and breaking down Happy Hour and events.
Identify and report maintenance needs to the Maintenance team; repairs are not part of the role.
Desired Qualifications
Prior experience in fast-paced guest-facing service, such as at Chick-fil-A, a luxury hotel, or a top restaurant.
Bolt Farm Treehouse is a luxury treehouse resort on 55 acres of bluff in the mountains outside Chattanooga. Our mission is to help guests strengthen relationships and reconnect with what matters most. We're AI-first in how we operate and obsessed with how guests feel.
The Role
You're the first and last face of every guest's stay. You greet guests by name at the Summit lot, help with luggage, and escort them to the Welcome Dome and their villa. You also keep our golf-cart fleet spotless and charged, and run the deliveries that make a stay feel magical. On slower days you'll pitch in wherever the property needs you, including light grounds work. You're a steady, warm person who shows up early and makes everything look effortless.
What You'll Do
Guest arrivals and departures (core)
Greet every guest by name within 30 seconds at the Summit lot, with water and a seasonal touch (chilled towel in summer, warm blanket in winter)
Load and unload luggage, transport guests to the Welcome Dome, and escort them to their villa
Give the villa walk-through and golf-cart orientation, including the safety rules and the waiver
Rinse guest vehicles, wipe tires, and leave a handwritten note under the wiper
Retrieve carts and assist with luggage at checkout, and send guests off warmly
Keep wait times under 5 minutes at the lot and the Welcome Dome
Golf-cart fleet (core)
Wash, charge, and stage carts so the fleet is detailed and ready by 12 PM on turn days (Mon/Wed/Fri)
Stage carts and lockbox keys for after-hours arrivals
Report damage, battery, or road issues right away
Guest deliveries and WOW support (core)
Deliver WOW gifts, celebration setups, amenities, meals, and guest requests to villas on time and to standard
Partner with Dreamweavers and the Guest Experience team on arrival rituals and surprises
Property support as needed (secondary)
Light grounds upkeep: clearing paths and walkways, leaf blowing, trash and recycling runs, and keeping the Summit lot and arrival areas tidy
Basic facilities support: restocking, moving furniture or supplies, and setup and breakdown for Happy Hour and events
Spot and report maintenance needs to the Maintenance team (you report the issue, you don't repair it)
What Success Looks Like (KPIs)
Guests greeted within 30 seconds, with wait times under 5 minutes
100% of carts staged, detailed, and charged by 12 PM on turn days
Deliveries completed on time and to spec
Guest NPS and review mentions for arrival and departure
Who You Are
High-EQ and warm. You read people fast and make strangers feel like VIPs. If you've thrived at Chick-fil-A, a luxury hotel, or a top restaurant, we want to talk.
Calm under pressure. Three arrivals at once doesn't rattle you.
Detail-obsessed. A smudged cart or a misspelled name bothers you.
Reliable. You show up early, every time.
Pitch-in mindset. "Not my job" isn't in your vocabulary.
Tech-comfortable. You use radios, mobile checklists, ClickUp, and AI tools to make the work easier. We fund a 90-day ramp to get you fluent.
Requirements
Valid driver's license and a clean driving record
Able to lift 40+ lbs and walk or stand for long stretches, outdoors in all seasons
Available evenings, weekends (including Sundays), and holidays; turn days (Mon/Wed/Fri) are our heaviest
Reliable transportation to Whitwell, TN (about an hour from Chattanooga)
Comp and Growth
$16.50 to $18.75/hr
Performance bonus tied to guest NPS and service KPIs, paid retroactively when the gate is met
A clear path from T1 to T2 to Player Coach, based on performance rather than tenure
Work every day on one of the most beautiful properties in Tennessee