Full-Time
Operations Manager
Deadline 3/27/27
PDS Health
Integrated healthcare support company
Compensation Overview
$57.1k - $80k/yr
St Peters, MO, USA
In Person
Bachelor's
Category
 Operations & Logistics |
|---|
Required Skills
Marketing
Requirements
- A bachelor's degree is required; alternatively, candidates may have at least 3 years of managerial multi-unit retail experience.
- Previous work experience in the healthcare field is preferred.
- Candidates must have effective time and calendar management, prioritization, communication, and team-member coordination abilities.
- Candidates must be results-oriented, able to set realistic goals, meet commitments, persist, and prioritize daily work to achieve results.
- Candidates must be effective team builders who communicate openly, motivate and inspire, educate and train, assess talent, and promote learning consistently.
- Candidates must be flexible, adaptive, empathetic, passionate, and ethical when advocating for patients.
- Candidates must be data-driven, detailed, organized, structured, computer proficient, and knowledgeable about operational processes.
- Candidates must understand profit drivers, use metrics to manage, build financial understanding among staff and clinicians, and understand local market drivers and competition.
- Candidates must be able to influence others through active listening and observation, trust building, individualized coaching, and recognition of improvement.
- Candidates must be self-motivated, reliable, and capable of working independently and as part of a team.
- Candidates must be able to deliver formalized training content provided by the organization.
- Candidates must be organized and detail-oriented and able to work in a fast-paced environment.
- Candidates must be able to multitask effectively without compromising work quality.
- Candidates must have strong interpersonal, oral, and written communication skills.
- Candidates must be able to read, analyze, and interpret common financial reports, key performance indicators, and legal documents.
- Candidates must be able to respond to inquiries from patients, team members, regulatory agencies, vendors, and other business-community members.
- Candidates must be able to draw valid conclusions, apply sound judgment, and make decisions under pressure.
- Candidates must be able to direct the work of others, lead a team toward goals, and interpret and apply policies and procedures.
- Candidates must be able to maintain strict confidentiality regarding owner-doctor, team-member, patient, and compensation records.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the behavioral framework.
- Use available resources and best practices to achieve year-over-year revenue and profit growth.
- Partner with the Owner Dentist to develop and implement precise, realistic, measurable individual and office goals that align with company policy.
- Develop and implement monthly office-goal plans, including team-member development and adherence to office protocols for efficient operations.
- Monitor daily and monthly office performance, optimize team schedules and skill sets, and manage expenses to achieve the monthly budgeted net operating income.
- Analyze collections trends and implement changes to maximize collectable revenue.
- Implement and ensure adherence to cash-management and accounting protocols.
- Create team focus on executing the Owner Dentist's clinical culture to support an effective Perfect Patient Experience.
- Provide feedback on tactics that affect financial and patient outcomes so the broader organization can benefit.
- Plan, coordinate, and manage local marketing programs, including business-to-business marketing and community events, with support from national and regional marketing teams.
- Ensure the office follows standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Demonstrate stewardship of the company brand by making decisions consistent with the brand framework.
- Serve as the subject-matter expert in executing processes, systems, and tools while contributing to their improvement.
- Ensure the Perfect Patient Experience and health-care handoff are executed to gain lifelong patients.
- Support clinical diagnosis and referrals by educating patients about comprehensive care and the mouth-body connection.
- Perform human-resources functions, including recruitment, assessment and selection, performance reviews, disciplinary actions with People Relations support, compensation administration, transfers, and promotions.
- Ensure team members remain current with required training and coordinate with regional training leadership to provide compliant training opportunities.
- Assess, investigate, and resolve team-member and patient issues with regional management and support departments.
- Adhere to and participate in all structured standards meetings.
- Maintain a professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other duties as assigned.
Desired Qualifications
- Previous work experience in the healthcare field.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
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Company Stage
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Total Funding
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Headquarters
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