Manitoulin Group of Companies

Moves freight and manages international shipping

Associate Sales Professional

Account ManagementUpdated on Nov 11

Full-timeMoncton, NB, Canada

About the Job

Requirements

Ability to work independently and collaboratively within a team.
Computer literacy and comfort using a customer relationship management (CRM) system.
Ability to build and maintain strong customer relationships.
Willingness and ability to adapt to challenging circumstances, customer demands, last-minute requests, deadlines, and daily stress.
Ability to potentially relocate as required.

Responsibilities

Work closely with assigned outside representatives to grow the revenue base for accounts below $15,000 in annual revenue.
Make a minimum of 20 outbound calls per day, including cold calls and prospecting, one-shot quote follow-ups, service reviews, conflict resolution, and calls to past customers; update call notes in the CRM the same day.
Review bill of lading (BOL) types, electronic invoicing, and electronic funds transfer (EFT) with customers on all phone calls.
Review the Online Quote (OLQ) report in MT Direct daily and follow up on one-shot accounts with Account Managers to discuss which accounts each will target.
Create user accounts and train customers by phone on the MT Direct online platform; conduct two to three web demonstrations per week.
Capture and qualify opportunities when contacting accounts and send leads to a Sales Professional for further investigation.
Complete weekly and monthly sales reports.

Desired Qualifications

Bilingual ability in French and English is preferred.
Sales experience or industry knowledge is considered an asset.

Job Description

Work closely with assigned outside reps to grow the revenue base for accounts below $15,000 revenue per year
Minimum of 20 outbound calls per day- mix of cold calls/ prospecting, oneshot quote follow ups, service review, conflict resolution & past customers. Call notes to be updated in CRM, that same day
ASP to review Bill of Lading (BOL) type (ie customer own, manual, electronic), Electronic-invoicing & Electronic Funds Transfer (EFT) on all phone calls
Review Online Quote (OLQ) report in MT Direct daily to follow up on One Shot accounts with Account Managers to discuss which accounts they will each target
Create users and train customers via phone on our online platform MT Direct. 2-3 web demos a week
When contacting accounts, capture and qualify opportunities and send as a lead to a Sales Professional for further investigation
Complete weekly and monthly sales reports
Bilingual French and English Preferred
This is an In-Office position

Qualifications

Ability to work both independently and within a team
Excellent communication and interpersonal skills
Must be computer literate and comfortable using a CRM system
Ability to build and maintain strong customer relationships
Sales experience/ industry knowledge is not required but is considered an asset
Must be flexible and willing to adapt when dealing with challenging circumstances, customer demands, last minute requests, deadlines and daily stress
Ability to potentially relocate as required

Additional Information

What do we offer to you?

Competitive Wages
Comprehensive Benefits Program
Profit Sharing Opportunities
Tuition Reimbursement
Opportunities for growth and advancement

About the Company

Manitoulin Group of Companies

Moves freight and manages international shipping

The Manitoulin Group of Companies moves freight for businesses across Canada and between Canada and the United States, and arranges international shipping. Its trucking company, Manitoulin Transport, carries partial and full truckloads through Canadian terminals and works with partner carriers for US deliveries. Shippers pay transportation charges for services that include rush deliveries, rail-and-truck moves, and temperature-controlled or dangerous goods. Sister companies provide warehousing, crating, customs clearance, and air and ocean freight forwarding, letting clients arrange several stages of a shipment through the group. Its roots date to a grocery wholesaler incorporated in 1953, which moved into trucking in 1960.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Auerbach in der Oberpfalz, Germany
Founded: 1953

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