Shift Leader

Job Summary

The Shift Leader supervises shifts and/or work areas in the operation ofa PapaJohn’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures,programsand systems. Ensure compliance with all federal,stateand local laws and ethical business practices. 

Duties and Responsibilities 

• Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning.Performs assignedwork stationduties such as making quality products, follows all productpreparationsproceduresandmaintainsestablished product holding times. 

• Consistently contributes to achieving the Company’s product goal.Commitsto meeting the needs and expectations of the restaurant’s customers, minimizes customercomplaintsand responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance,safetyand security. 

• Exemplifies andexhibitsthe Core Values,maintainsa positive attitude, works well with others and is flexible and adaptable to change.  

• Ensures adequate shift coverage forrestaurant. Provides immediate feedback and corrects problems whenidentified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards,followsall policies and procedures related to shift management. 

• Contribute to profit goals by ensuring they stay within company guidelines and target goals by accuratelyutilizingthe FOCUS System. Execute cash management duties. Assist in the management of adequate inventorylevelsusing the company’s systems and guidelines to minimize loss.

Education, Experience & Certifications 

• High School diploma or GED preferred 

• Serv-Safe/Local or State Food Service Certification preferred 

• Previousrestaurant shift lead experience preferred 

• Successful and stable employment history

• Must be 18 years of age or older 

• Must be able to work long hours (32+ hoursgenerally required), scheduled or unscheduled, which will include nights, 

•  weekends, and as emergencies arise 

• Ability to successfully perform the job duties of all positions in the restaurant.

Functional Skills

• Planning & Prioritization

• Communicates Effectively

• Process Improvement

Our Values

• EVERYONE BELONGS - We believe connectedness and belonging are the essential ingredients to our success

• DO THE RIGHT THING - We are relentlessly focused on quality and integrity andmakethe right choices, even whenit'sdifficult

• PEOPLE FIRST - To craft positive experiences for our customers, we take care of each other first

• INNOVATE TO WIN - We champion and challenge for a better way in all we do

• HAVE FUN - We find joy, create meaningfulimpactand celebrate the journey together

Our Core Competencies

• CUSTOMER CENTRIC - Weleveragedata and insights to crafta customerexperience that builds relationships, cultivates trust, and delivers excellence

• RESULTS DRIVEN – We focus on measurable outcomes byremainingoptimistic, tenacious, and persistent even in the face of challenges

• CONTINUOUS IMPROVEMENT - We champion for better through strategic risk taking, experimentation and challenging the status quo

• BIAS FOR ACTION - We courageously lead, drive towards decisions, andmaintainagility to meet the demands of our dynamic industry

• WINNING TOGETHER - We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity

Papa Johns is an equal opportunity employer.

Papa Johns is a federal contractor thatparticipatesin the E-Verify program to confirm employment eligibility for each new team member. We alsocomply withall Right to Work requirements. OfficialE-VerifyandRight to Worknotices are available for applicants to review in both English and Spanish.