Trifecta

Enhances dining with staff indication system

Infrastructure Administrator

System Administration +1Confirmed live in the last 24 hours

Full-timeAllentown, PA, USANo salary listed

About the Job

Requirements

Primary residence must be within 2 hours of Allentown, Pennsylvania.
A bachelor's degree in Information Technology, Computer Science, or a related field is required.
At least 7 years of network or systems administration experience is required.
At least 7 years of Microsoft 365 and/or Azure administration experience is required.
Advanced networking certifications such as CCNA, CCNP, Fortinet NSE, or equivalent are required.
Microsoft certifications such as AZ-104 or MS-102 are required.
Experience in a Managed Services Provider environment is required.
Advanced knowledge of TCP/IP, SNMP, 802.11, VoIP, PoE, DNS, DHCP, VLANs, and routing protocols such as BGP, OSPF, and RIP is required.
Expert knowledge of storage area network technologies is required.
Experience with backup solutions and disaster recovery is required.
Knowledge of network automation and scripting, including PowerShell or Python, is required.
Familiarity with Jira or Freshdesk ticketing systems and IT documentation platforms is required.
Experience with Intune or similar mobile device management platforms for Apple and Windows devices is required.
Knowledge of monitoring tools such as Zabbix, Nagios, SolarWinds, or PRTG is required.
Experience with enterprise firewalls and security technologies is required.
Knowledge of cybersecurity frameworks and best practices is required.

Responsibilities

Administer Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy Objects.
Manage multi-site virtualization platforms, including VMware, Hyper-V, and Proxmox.
Maintain file servers, print services, and core routing services.
Provide technical administration of enterprise switches, including Aruba, Fortinet, Unifi, and Dell.
Provide technical support and maintenance for campus fiber, including single-mode and multi-mode fiber, and Cat6.
Monitor system performance, availability, and capacity.
Perform patch management and system upgrades.
Manage backups and disaster recovery processes.
Administer Microsoft 365, including Exchange Online, SharePoint, Teams, and OneDrive.
Manage hybrid Microsoft environments, including Azure AD, Entra ID, Intune, virtual machines, and storage.
Support hybrid hosting environments and cloud connectivity, including site-to-site VPN, SD-WAN, and direct connections.
Configure and monitor cloud security and compliance controls.
Implement CrowdStrike and ESET endpoint protection and security best practices.
Maintain Duo and Microsoft multifactor authentication, conditional access policies, and role-based access control.
Conduct regular CrowdStrike and Nessus vulnerability remediation.
Ensure systems meet internal and regulatory compliance requirements.
Provide Tier 2 and Tier 3 technical support.
Troubleshoot complex infrastructure and cloud-related issues.
Document systems, processes, and procedures.
Collaborate with vendors and internal stakeholders.

At Trifecta, we are more than just a technology company. We are a community of innovators, collaborators, and problem solvers dedicated to driving positive change in the world of technology. We are a dynamic organization that embraces diversity, fosters inclusion, and values the unique contributions of each of Trifecta Teammates. At Trifecta you will find a supportive and inclusive culture, endless opportunities for growth and development, and a vibrant community of passionate professionals dedicated to shaping the future!

About the role

We are seeking a highly motivated and detail-oriented Infrastructure Administrator to manage and support Trifecta and client on-prem and cloud-based infrastructure. This role is responsible for maintaining secure, reliable, and scalable systems across physical, virtual, and cloud environments. The ideal candidate is proactive, solutions-focused, and comfortable working in a fast-paced environment with multiple priorities. This is a hybrid role.

Key Responsibilities

Infrastructure and System Administration

Administer Windows Server environments (Active Directory, DNS, DHCP, GPO)
Manage multi-site virtualization platforms (VMware / Hyper-V / ProxMox)
Maintain file servers, print services, and core routing services
Provide technical administration of enterprise switches (Aruba, Fortinet, Unifi, Dell)
Provide technical support and maintenance of campus fiber (single and multi-mode), Cat6, etc.
Advanced knowledge of TCP/IP, SNMP, 802.11, VoIP, and PoE, DNS, DHCP, VLANs, and routing protocols (BGP, OSPF, RIP, etc.)
Expert knowledge of SAN technologies (Dell, Synology, etc.)
Monitor system performance, availability, and capacity
Perform patch management and system upgrades
Manage backups and disaster recovery processes
Experience with backup solutions and disaster recovery
Knowledge of network automation and scripting (PowerShell, Python, etc.)
Familiarity with Jira or Freshdesk ticketing systems, and IT documentation platforms

Cloud Administration

Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
Manage hybrid Microsoft environments (Azure AD, Entra ID, Intune, VMs, storage)
Support hybrid hosting environments and cloud connectivity (site-to-site VPN, SD-WAN, direct connections)
Configure and monitor cloud security and compliance controls
Experience with Intune or similar MDM management platforms for Apple and Windows devices

Security and Compliance

Implement CrowdStrike and ESET endpoint protection and security best practices
Maintain DUO and Microsoft MFA, conditional access policies, and role-based access control
Conduct regular CrowdStrike and Nessus vulnerability remediation
Ensure systems meet internal and regulatory compliance requirements
Knowledge of monitoring tools (Zabbix, Nagios, SolarWinds, PRTG, etc.)
Experience with enterprise firewalls and security technologies
Knowledge of cybersecurity frameworks and best practices

User and Operational Support

Provide Tier 2/3 technical support
Troubleshoot complex infrastructure and cloud-related issues
Document systems, processes, and procedures
Collaborate with vendors and internal stakeholders

Required Qualifications

Primary residence within 2 hours of Allentown, PA
Bachelor’s degree in Information Technology, Computer Science, or related field
7+ years of Network or Systems Administration experience
7+ years of Microsoft 365 and/or Azure administration
Advanced networking certifications such as CCNA, CCNP, Fortinet NSE, or equivalent
Microsoft certifications (AZ-104, MS-102, etc.)
Experience in a Managed Services (MSP) environment
Excellent troubleshooting and problem-solving skills

About the Company

Trifecta

Enhances dining with staff indication system

Trifecta offers a signaling solution for dining rooms that changes how service works. It provides an indication system that helps wait staff manage tables more efficiently and makes dining more convenient for customers, aiming to improve the overall dining experience. How it works: the product is a signaling setup (indicators for tables and orders) that communicates service needs and status between staff and customers, so diners know when to order, when meals are ready, or when assistance is available, without needing to flag down staff. How it's different from competitors: instead of relying on traditional, manual table-service methods, Trifecta focuses on a dedicated indication system that streamlines communication between kitchen, wait staff, and guests, reducing delays and miscommunications. Goal: to modernize dining by providing clear, easy-to-use signals that improve efficiency, satisfaction, and the flow of service for both staff and customers.

Company size: Not listed
Company stage: Series A
Total funding: $1.1M
Headquarters: Silver Spring, MD
Founded: 2015

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