Assistant Regent Club Manager

YOUR DAY TO DAY 

People

• Support the Regent Club Manager in leading the team, fostering a positive, collaborative environment

• Lead shifts with confidence, assigning tasks, monitoring performance and providing timely, constructive feedback

• Deliver on-the-job coaching and regular training so the team is knowledgeable about service standards, product offerings and guest engagement techniques

• Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency

• Coordinate with Food and Beverage, Housekeeping, Front Office and other departments to ensure seamless integration of Regent Club services with overall hotel operations

• Act as the Regent Club Manager’s deputy, running the Club in their absence

Financial

• Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities

• Monitor Regent Club usage and guest feedback to help identify areas for improvement and enhance the value proposition

• Assist in managing inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines

• Maintain accurate records of Regent Club operations, including guest preferences, inventory levels and financial transactions

• Support the preparation of reports on key performance indicators such as occupancy, revenue and guest satisfaction scores

• Accurately manage cash and credit card transactions

Guest Experience

• Supervise the daily operations of Regent Club to deliver seamless service and personalised guest experiences

• Welcome guests upon arrival, address their needs promptly and ensure their preferences are met

• Maintain a warm, inviting atmosphere, proactively addressing guest needs with professionalism

• Handle guest enquiries, requests and complaints efficiently, aiming to exceed expectations

• Monitor guest satisfaction levels and help implement strategies to continuously enhance the experience

• Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services and loyalty programmes

• Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene and presentation

Responsible Business

• Conduct regular inspections of Regent Club to ensure cleanliness, safety and compliance with brand standards and regulations

• Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies and natural disasters

• Report work-related incidents or injuries immediately to the Regent Club Manager or Director of Rooms

• Follow company safety and security measures, monitoring daily operations to ensure adherence

• Order and maintain supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel’s sustainability initiatives

• Maintain procedures for the security of lost and found items in Regent Club areas

Accountabilities

• Reports to the Regent Club Manager

• Supervises Regent Club Hosts and Associates on shift

• Effective leadership of Regent Club’s daily operations in the Manager’s absence

• Consistent delivery of a personalised, high-touch guest experience that reflects Regent’s luxury standards

• Contribution to Regent Club revenue and upselling targets

• Accurate financial record-keeping across Regent Club operations

WHAT WE NEED FROM YOU 

To thrive in this role and bring poise and precision to the guest journey, you'll need:

• Proven supervisory or assistant management experience within a luxury hotel or resort, with a strong background in guest service and team leadership

• Exceptional interpersonal and communication skills, with the ability to lead and motivate a team

• Strong problem-solving skills, with the ability to stay composed in high-pressure situations

• High level of organisational skills and attention to detail

• Proficiency in handling financial transactions and reporting

• Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.