Director – Mobile Partner Programs and Services

An Amazing Career Opportunity for a Director – Mobile Partner Programs and Services!!

Location: Austin, Texas

Job ID: 52972

The Director – Mobile Partner Programs and Services leads the global services organization responsible for secure, reliable partner solutions and the Technology Partner Program (TPP). The role owns partner integration health, solution quality and partner growth. This leader is accountable for both operational excellence and partner-business outcomes, ensuring end customers remain reliably connected. The role provides visible executive ownership across partner services, professional services, integration governance and ecosystem development.

Who are we? 

HID powers the trusted identities of the world’s people, places, and things, allowing people to transact safely, work productively and travel freely.

We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees. Check us out here: www.hidglobal.com and https://youtu.be/23km5H4K9Eo

Physical Access Control Solutions (PACS):

HID Physical Access Control Solutions (PACS) is at the forefront of securing spaces with advanced, reliable access control solutions. From cutting-edge readers, credentials and controllers, to mobile and biometric technologies, HID PACS empowers organizations worldwide to protect their people, property and assets with scalable, high-quality solutions. 

This is more than just a job – it’s your chance to join an industry leader to drive innovation in access control and make a real impact on global security solutions.  

Are you ready to make a difference? Join us and help shape the future of security. 

As our Director – Mobile Partner Programs and Services, you’ll support HID’s success by:

• Leading and developing a globally distributed technical organization with expertise in software development, APIs, SDKs, integration and partner support. Evolving the operating model as the ecosystem scales, including integration governance and a proactive partner-success motion supporting adoption, retention and renewal.
• Ensuring partners use HID APIs and SDKs correctly and build secure, scalable, end-customer-ready solutions. Owning pre-launch technical validation across architecture, API behavior, security, capacity, performance, error handling and operational readiness.
• Setting and enforcing quality standards that protect HID Origo, including prevention of excessive API consumption, poor retry behavior and other patterns that create platform load or instability.
• Owning partner integration reliability end to end, including health metrics, dashboards, alerting and reviewing cadence to detect risk early, prioritize improvements and eliminate recurring failure modes.
• Leading the response to P1-P4 partner issues with a strong service-recovery culture. Driving effective incident communications, post-incident learning, corrective actions and durable prevention.
• Owning the strategic direction, operating model and growth of the Technology Partner Program, defining how it creates value for HID and partners and differentiates HID in the market.
• Owning partner tiering strategy and execution, including qualification criteria, commercial and technical expectations, value propositions and progression paths that reward meaningful investment.
• Building a disciplined partner-lifecycle model spanning recruitment, onboarding, technical enablement, solution validation, adoption, success, retention and renewal. Ensuring partner outcomes are measured and acted upon.
• Establishing proactive, trusted communications for API and SDK roadmaps, changes, deprecations, releases and market opportunities so partners can plan early and build with confidence.
• Working with Strategic Alliances, Product, Engineering and regional commercial teams to prioritize partners, capture voice of customer, shape joint plans and convert partner insight into product and ecosystem decisions.
• Representing HID as a thought leader on technology partnerships, integration ecosystems, mobile access, professional services and AI-enabled opportunities with executive and external audiences.
• Driving measurable improvement in ecosystem reliability, service recovery, quality and governance, TPP growth, partner adoption, retention and renewal, strategic-partner momentum and global team performance.

Your Experience and Background include:

• Proven senior leadership experience in partner services, professional services, solutions engineering, technical support, developer relations or a comparable customer-facing technology organization.
• Experience leading globally distributed teams and building scalable operating models, including governance and partner-success capabilities.
• Strong command of APIs, SDKs, cloud/SaaS platforms, application architecture, reliability engineering, incident management and secure integration practices.
• Practical coding fluency in one or more modern integration languages, such as Python, Java, C#, TypeScript or JavaScript, with the ability to review and challenge code, assess SDK implementations, diagnose integration behavior and engage credibly with engineers and technical partners.
• Working knowledge of RESTful APIs, JSON, OAuth 2.0/OIDC, webhooks, rate limiting, retries, observability and secure software-development practices.
• Strong commercial judgment across partner economics, tiering programs, services investment, retention and strategic alliances.
• Executive presence and the ability to influence across Product and Engineering and represent HID with senior external audiences.
• Leadership style characterized by ownership of integration resilience, analytical and proactive use of data, calm and decisive outage leadership, technical credibility, commercial grounding and the confidence to set standards and challenge weak solutions constructively.

What we can offer you:

• Competitive salary and rewards package

• Competitive benefits and annual leave offering, allowing for work-life balance

• A vibrant, welcoming & inclusive culture
• Extensive career development opportunities and resources to maximize your potential
• To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds

Why apply?

• Empowerment: You’ll work as part of a global team in a flexible work environment, learning and enhancing your expertise. We welcome an opportunity to meet you and learn about your unique talents, skills, and experiences. You don’t need to check all the boxes. If you have most of the skills and experience, we want you to apply.
• Innovation: You embrace challenges and want to drive change. You'll have opportunities to share insights and contribute forward-thinking ideas that shape future outcomes. 
• Integrity: You are results-orientated, reliable, and straightforward and value being treated accordingly. We want all our employees to be themselves, to feel appreciated and accepted.

HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. We are not responsible for any fees related to unsolicited resumes.

HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve. As an equal opportunity employer, we consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic. Our goal is to create a workplace that empowers everyone to thrive and be their authentic selves, fostering an environment of mutual respect and inclusivity.

HID may use AI-assisted technology to support our Talent Acquisition team in reviewing applications by identifying job-related qualifications, skills, and experience. AI is used as a support tool only and does not make hiring decisions. All applications are reviewed by a member of our Talent Acquisition team before any selection decision is made.

If you require assistance or accommodation during the application process or have questions about HID's use of AI in the recruitment process, please contact [email protected].

Immigration Sponsorship Not Available

• Applicants for this position must be currently and legally authorized to reside and work in the hiring country.
• HID Global will not offer immigration sponsorship or assume sponsorship of an employment visa for this position.
• International relocation or remote work arrangements outside of the hiring country will not be considered.

We make it easier for people to get where they want to go!
On an average day, think of how many times you tap, twist, tag, push or swipe to get access, find information, connect with others or track something.  HID technology is behind billions of interactions, in more than 100 countries.  We help you create a verified, trusted identity that can get you where you need to go – without having to think about it.  
 
When you join our HID team, you’ll also be part of the ASSA ABLOY Group, the global leader in access solutions. You’ll have 63,000 colleagues in more than 70 different countries. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

 #LI-HIDGlobal