The Health Management Academy (THMA) brings together health system leaders and innovators to collectively address the industry’s biggest challenges and opportunities. By assisting executives in cultivating peer networks, understanding key strategic trends, establishing pragmatic partnerships, and developing next-generation leaders, our members are better positioned to lead industry transformation.

The Health Management Academy offers a dynamic atmosphere with significant opportunities for employees. If you are interested in contributing to a member-centric, creative, and collaborative workforce while deeply influencing top leaders and institutions in healthcare, THMA could be the right place for you!

The Senior Customer Success Manager, Industry Partnerships is a senior leader within THMA’s convening team, responsible for delivering exceptional experiences and driving ROI for industry members and Signature Partners. This role fosters cross-sector collaboration between health system and industry leaders by guiding high-impact interactions, managing complex partnership workplans, and serving as the primary point of accountability for industry relationships.

The Senior Customer Success Manager owns overall satisfaction, engagement, and retention for industry members within their assigned Terrain, and leads the planning, execution, and renewal of Signature Partnerships. This role works across internal and external stakeholders to ensure strategic alignment, seamless operations, and value for THMA’s industry community.

Primary Job Duties:

Industry Member Experience

Serve as the senior-facing leader for industry members within an assigned Terrain.
Lead annual planning conversations to align forum content with partner goals and ensure strategic value delivery.
Manage onboarding and pre-event preparation, including tailored guidance for new members and webinar facilitation for others.
Act as the primary on-site contact at forums, including moderating in-person networking sessions.
Collaborate with Account Management to identify and address engagement or renewal risk.
Coach industry members to maximize the value of their membership experience and navigate THMA forums effectively.

Signature Partnership Execution

Serve as the senior relationship owner for all Signature Partners within the Terrain.
Build and manage detailed workplans aligned to partner objectives and internal timelines.
Lead partnership touchpoints, including operational calls, executive steering committees, and post-forum debriefs.
Partner with Forum Directors to ensure integration of Signature Partners into content design and delivery.
Coordinate internal stakeholders to ensure smooth execution—from logistics to strategic engagement.
Support post-forum follow-up to reinforce value and advance partner goals.
Assess and communicate renewal risk internally, while leading renewal processes and supporting business development of new Signature Partners in the Terrain.

Minimum Qualifications:

Bachelor’s degree required; advanced degree (MBA, MHA, etc.) preferred.
6+ years of experience in healthcare, partnerships, strategic account management, consulting, or equivalent roles.
Experience interfacing with senior healthcare executives and managing high-stakes external relationships.
Strong track record of delivering strategic programs and partnerships.
Exceptional project management, coordination, and organizational skills.
Proficiency in PowerPoint and executive communications preferred.

Interpersonal Skills & Attributes:

Deep understanding of healthcare industry dynamics and issues facing both health systems and solution partners.
Strong executive presence with the ability to lead conversations, webinars, and live sessions with senior stakeholders.
Expertise in partnership management—coordinating across workstreams, aligning stakeholders, and driving measurable results.
Excellent facilitation and communication skills, both virtual and in-person.
Strategic thinker with a “member-first” mindset and strong operational discipline.
Comfortable navigating ambiguity and managing complex stakeholder environments with professionalism, poise, and agility.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to talk and hear. Specific vision abilities required by the job include close vision and distance vision and the ability to work with screens or monitors for prolonged periods of time. This position is primarily a sedentary job where the team member will be seated for the majority of the day.

Benefits and Compensation:

THMA offers a comprehensive slate of benefits including health insurance, dental insurance, vision insurance, 401(k) matching, cell phone and commuter reimbursements, generous paid time off, and paid parental leave. We also offer non-monetary benefits designed to support team members fully including learning and development programs, coaching for working parents and caregivers, free therapy and professional coaching sessions, one-on-one financial coaching, and free legal support services.

Salary Range

$135,000—$145,000 USD

Notice of Equal Opportunity Employment:

The Academy is committed to providing equal employment opportunity to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, The Academy will provide reasonable accommodations for qualified individuals with disabilities. The Academy’s goal is for our people to reflect the communities in which we live and serve and to ensure representation of women, people of color, veterans and individuals with disabilities in our organization.

Salary Range 135000 - 145000 USD

About the company

The Health Management Academy is a network that connects executives from the nation’s largest integrated health systems and innovative healthcare companies. It provides executive peer learning, leadership development, and market research to boost health system effectiveness and inform strategy. Through in-person and digital networking, members gain national perspectives on best practices that improve care and drive transformation. Unlike groups that focus only on education or consultancy, The Academy combines peer-to-peer learning, leadership development, and systematic market insights within a selective network. Its goal is to shape the future of healthcare by helping health systems transform operations, adopt effective leadership practices, and implement data-driven strategies.

Company Size

51-200

Company Stage

N/A

Total Funding

N/A

Headquarters

Alexandria, Virginia

Founded

1998

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What believers are saying

THMA announced 24 fall 2026 forums, including new Market CFO and Neurosciences programs.
September 2026 insights on AI, rural hospitals, and Medicaid cuts keep content timely.
Nursing Catalyst events on September 17 and 24, 2026 deepen nurse-leader retention relationships.

What critics are saying

Health systems cut administrative spending after 2025 layoffs, shrinking memberships and conference attendance.
Vizient, Kaufman Hall, and Press Ganey sell cheaper advisory substitutes to executives.
If executive convening demand weakens, THMA's membership model loses its core revenue engine.

What makes The Health Management Academy unique

Since 1998, THMA has owned closed-door CXO convenings across major health systems.
Nursing Catalyst and Academy 360 create role-specific intelligence, not generic healthcare content.
THMA reaches buyers through trusted peer networks, including health systems and industry executives.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Unlimited Paid Time Off
Paid Parental Leave
Learning and Development Programs
Coaching for Working Parents and Caregivers
Free Therapy and Professional Coaching Sessions
One-on-One Financial Coaching
Free Legal Support Services

Company News

USA Today

Oct 20th, 2026

The Health Management Academy expands service line convenings with New Neurosciences Forum launch.

The Health Management Academy expands service line convenings with New Neurosciences Forum launch. The Health Management Academy New executive community brings health system leaders and industry partners together to advance neuroscience care ARLINGTON, VA - October 20, 2026 - The Health Management Academy (THMA) today announced the launch of its Neurosciences Forum, an executive community for senior health system neuroscience leaders and industry partners. The inaugural convening will take place December 2-4, 2026, at The Ritz-Carlton Las Colinas in Irving, TX. This launch is built on the success of THMA's highly-subscribed health system service line portfolio that includes convenings for cardiovascular, oncology, and orthopedic service lines. "Advances in neuroscience are creating extraordinary possibilities for patients, but realizing that potential requires leaders to address difficult questions about access, capacity and care delivery," said Anne Hahn, Chief Member Officer at THMA. "For nearly three decades, we've built communities that help healthcare leaders work through consequential decisions together. This forum brings that experience to neuroscience, with an agenda our members developed around their real-world challenges. The tremendous early response, which already includes more than 40 neuroscience executive attendees from our member health systems, reinforces our conviction that this community is needed, and we're excited about what these leaders can accomplish together." The inaugural agenda combines member priorities with THMA's expertise in healthcare trends and executive peer learning. Discussions will examine how neuroscience service-line leaders evaluate program growth, extend scarce specialist capacity and integrate emerging therapies into existing care models. Leaders will explore the workforce, infrastructure and financial considerations behind these decisions, as well as approaches to improving coordination across hospitals, clinics and specialties. The forum brings together clinical and administrative executives responsible for neuroscience strategy and operations, alongside senior industry executives whose organizations support neuroscience care. A strict ratio of health system leaders to industry partners creates opportunities to compare approaches, contribute relevant expertise and build relationships that continue beyond each convening. Industry partners gain a clearer view of health system priorities, helping them strengthen their relevance as a solution provider and inform their organization's strategies. The Neurosciences Forum membership includes two in-person convenings each year, plus year-round learning through proprietary Executive Insights research and other THMA services. Senior health system neuroscience leaders and executives at companies supporting neuroscience care can visit https://hmacademy.com/ind-convening/neurosciences-forum to explore membership and connect with the THMA team about participation. About The Healthcare Management Academy Since 1998, The Health Management Academy has helped health system leaders and industry partners build trusted relationships, strengthen leadership and make better-informed decisions through executive convening, leadership development, and shared learning and market insights. Learn more at hmacademy.com. Media Contact Company Name: The Health Management Academy Contact Person: Anne Hahn Email: [email protected] Address:1100 Wilson Blvd. Suite 1200 City: Arlington State: VA Country: United States Website: https://hmacademy.com/ Information contained on this page is provided by an independent third-party content provider. XPRMedia and this Site make no warranties or representations in connection therewith. If you are affiliated with this page and would like it removed please contact [email protected]

PR Newswire

Feb 11th, 2025

The Health Management Academy Hosts Exclusive Fireside Chat For Nursing Executives At Aonl 2025

Nursing Catalyst Team to Share Exclusive AI Research at AONL 2025 ConferenceARLINGTON, Va., Feb. 11, 2025 /PRNewswire/ -- The Health Management Academy's Nursing Catalyst team will be attending the American Organization for Nursing Leadership (AONL) 2025 Annual Conference, where they will host Chief Nurse Executives at a dedicated reception to explore the key challenges facing the nursing enterprise. The American Organization for Nursing Leadership (AONL) Inspiring Leaders Conference, held annually for more than 12,000 organization members, takes place this year in Boston, Massachusetts from March 30-April 2, 2025.The Health Management Academy's (THMA) Nursing Catalyst program is an innovative collaboration of nurse leaders, including Chief Nursing Executives and site Chief Nursing Officers. During the conference, Nursing Catalyst members and select invitees will convene with a shared goal: to tackle the nursing practice's most significant challenges through insightful discussion and collaboration.THMA's Nursing Catalyst program unites Chief Nursing Executives and Chief Nursing Officers to solve healthcare's biggest nursing challenges, and this year, the Nursing Catalyst team will share exclusive data from their innovation collaborative, showcasing real-world AI implementation strategies from CNOs who have successfully integrated AI into their care delivery model.Recent Nursing Catalyst research (Bioengineering) shows that while many hospitals plan to increase their AI investments in nursing care delivery, many struggle to measure and maximize their return on these investments and could be better positioned to make the case for ROI utilizing the critical success factors for AI implementation from leading health systems, detailed in these critical findings.This year's reception will feature an engaging discussion on this topic between Anne Herleth, Vice President of Member Insights at The Health Management Academy and Managing Director at Nursing Catalyst, and Tracey Moffatt, MHA, BSN, RN, Health System Board Member and former Chief Nurse Executive at Ochsner Health.Drawing from extensive research and real-world experience, Anne and Tracy will address how nursing leaders can effectively communicate AI's potential to their teams while acknowledging and addressing legitimate concerns about patient safety and workflow integration. Nurse executives in attendance will have the opportunity to review research revealing real-world AI implementation strategies from CNOs who have successfully integrated AI into their care delivery model."As AI becomes increasingly integrated into healthcare, it's important for nurse executives to know how to accurately communicate ROI. Nurse leaders are uniquely positioned to drive the adoption of AI within their teams, but its success hinges on implementation and timely communication

Yahoo Finance

Sep 19th, 2024

Groundbreaking Report Shows Success in Driving Health Equity, Healthy Outcomes

Healthcare directors and executives offer valuable lessons in reducing health disparities in a report from the American Hospital Association (AHA), The Health Management Academy (THMA) and the Black Directors Health Equity Agenda (BDHEA).

PR Newswire

Apr 9th, 2024

The Health Management Academy Curates An Evening Of Excellence For Nursing Executives

The Nursing Catalyst Team to Bring Groundbreaking Insights to the AONL 2024 Annual ConferenceARLINGTON, Va., April 9, 2024 /PRNewswire/ -- The Health Management Academy's Nursing Catalyst team will attend the American Organization for Nursing Leadership (AONL) 2024 Annual Conference and meet with Chief Nurse Executives in a specialized setting to discuss the challenges confronting the nursing enterprise. The AONL 2024 Inspiring Leaders Conference, held annually for more than 12,000 organization members, takes place this year in New Orleans, Louisiana, from April 8-11, 2024.The Nursing Catalyst program, an innovative collaborative comprised of nurse leaders, including Chief Nursing Executives and site Chief Nursing Officers, will bring together Nursing Catalyst members and select invitees during the conference with a shared goal of addressing the biggest challenges to the nursing practice through insight-driven conversation and networking.At the conference, the Nursing Catalyst team will be hosting a reception, offering health system nursing executives the opportunity to benefit from Nursing Catalyst's exclusive research on the variables impacting frontline span-of-control through insights from Vice President, Anne Herleth, and Research Director, Lauren Rewers."I look forward to engaging members and guests in a curated space designed exclusively for them. It's a rare opportunity to celebrate the hard work and leadership of nursing executives together in one room. The nursing enterprise is facing unique circumstances this year that will have a big impact on the practice, and Nursing Catalyst events such as this one provide peer networking, socializing, and idea sharing; critical elements for maintaining the innovation needed to address these changes," Anne Herleth, Vice President, Member Insights and Managing Director, Nursing Catalyst.The event, co-hosted by Claire Zangerle, DNP, MBA, RN, NEA-BC, FAONL, FAAN, Principal, CMZ Strategies, LLC, and AONL Board Member, Region 2 and Dr. Erik Martin, Vice President and Chief Nursing Officer, Norton Children's, also features a dynamic discussion with Mary Beth Kingston, Executive Vice President and Chief Nursing Officer of Advocate Health, and recipient of the 2024 AONL Lifetime Achievement Award."Nursing Catalyst is leading significant initiatives aimed at ensuring every nurse manager has a voice in identifying areas requiring additional unit support and investment. The American Organization for Nursing Leadership is excited about collaborating with The Health Management Academy and the Nursing Catalyst team to advance this pivotal work," Claire Zangerle, DNP, MBA, RN, NEA-BC, FAONL, FAAN, Principal, CMZ Strategies, LLC, AONL Board Member Region 2.Nursing Catalyst recently unveiled results from the Span-of-Control Tool for Frontline Clinical Leaders ™, a national benchmarking survey of 1,800 nurse managers on the factors with the greatest impact on nurse manager workload

Business Wire

Feb 21st, 2024

Health System Owned Specialty Pharmacy Alliance Joins The Health Management Academy

WAKEFIELD, Mass.--(BUSINESS WIRE)--The Health System Owned Specialty Pharmacy Alliance (HOSP), a non-profit trade association committed to advancing integrated specialty pharmacies, is thrilled to have joined The Health Management Academy (The Academy), a prominent force in healthcare innovation. The Academy will simultaneously join HOSP. "Joining The Health Management Academy represents a significant milestone in our mission to innovate and enhance patient care through integrated specialty pharmacies," said Gary Kerr, President of the HOSP Board of Directors. "We are genuinely looking forward to being part of the learning community that The Health Management Academy fosters, creating the opportunity to share collective expertise to shape and promote best practices, ensuring that the integrated specialty pharmacy model continues to deliver exceptional care to patients within health systems.". The Health Management Academy has been a trailblazer in cultivating a community of healthcare leaders dedicated to improving health outcomes. Through executive peer learning, professional development support, and the delivery of timely insights, The Health Management Academy empowers its members to drive transformative change in healthcare

The Health Management Academy

Senior Customer Success Manager - Industry Partnerships

About the job