Duty Manager
All Accor
Duty Manager
All Accor
Global hotel management, franchising, loyalty program
Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..
Key Responsibilities:
• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.
Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
Strong leadership, problem-solving, guest relations, and complaint-handling skills.
Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
Ability to work flexible shifts, including weekends and public holidays.
Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.
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