Key Holder

Salary Range: 22 to 22 (Currency: USD) (Pay period: per-hour-wage)

Key Responsibilities

• Lead by example and provide support to both customers and team members on the sales floor.
• Set the tone for exceptional customer service by leading with professionalism and warmth.
• Support team development through coaching, real time feedback, and encouragement.
• Contribute to a warm, inclusive, and collaborative team environment that reflects our brand values.
• Weld Catbird’s forever jewelry line onto our customers with consistency and care. 
• Pierce Catbird's piercing jewelry onto customers. Piercing will be done using a piercing gun, training is provided in-house with Catbird.
• Maintain a strong product knowledge to educate customers and make thoughtful recommendations in an authentic and engaging way.
• Resolve customer concerns and ensure every experience ends on a positive note.
• Assist with opening and closing procedures.
• Maintain store presentation by restocking, tidying, and supporting merchandising needs as needed.
• Follow safety protocols and company policies to help ensure a safe and respectful store environment.
• Bring strong attention to detail and a sense of ownership to both customer-facing and operational responsibilities.

Our Ideal Candidate

• Prior retail leadership experience.
• Understands the importance of an elevated customer experience, with a passion for creating meaningful, lasting connections.
• Naturally warm and personable demeanor. Comfortable initiating conversations and engaging authentically with customers.
• Strong alignment with brand values and a genuine interest in the product and the story behind it.
• Sales driven and motivated by meeting goals (while maintaining a thoughtful customer experience!)
• Dependable, flexible, and adaptable to the changing needs of the store. Availability on weekends, holidays, and blackout periods.
• Ability to prioritize effectively in fast paced environments. 
• Positive attitude and strong interpersonal skills. Enjoys connecting with both customers and team members.
• Preferred experience in luxury retail, fine jewelry, or clienteling.
• Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc. We’re happy to discuss reasonable accommodations to support individual needs.

Perks & Benefits

• Health insurance with 75% of the medical premium covered by Catbird. 25% of the premium covered for children
• Dental and vision insurance options
• Flexible Spending Account (FSA) for pre-tax contributions to medical and childcare expenses
• Two weeks of accrued vacation and 7 sick days
• Life insurance (1x annual salary) fully covered by Catbird
• Voluntary life insurance and short/long-term disability at reduced group rates
• 7 days of backup childcare (in-home or at a Vivvi childcare center)
• Catbird employee discount: 50–70% off the Catbird line and 30% off designer pieces
• 401(k) with profit sharing and safe harbor contributions (eligibility after 90 days)
• Parental leave: 20 weeks total, with 12 weeks fully paid
• Pre-tax transit benefits to help save on commuting costs
• Professional development stipend: $200/year, plus access to workshops and talks throughout the year
• The Catbird Foundation: At least 1% of all sales donated year-round to nonprofits aligned with our values—over $2MM donated to date
• Cold brew in the summer
• Team bonding events and happy hours
• A warm, casual work environment where people can truly be themselves