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Sézane

Direct-to-consumer Parisian fashion brand

Sales Assistant

Retail SalesConfirmed live in the last 24 hours
Part-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

  • Previous successful experience in ready-to-wear, hospitality, restaurants, sales, or events is welcomed, but applicants without prior experience may also apply if motivated by customer relations.
  • A sense of service, excellent presentation skills, and a strong sensitivity to fashion.
  • Team spirit and a desire to share and develop skills in an agile environment.

Responsibilities

  • Make the customer the priority and ensure optimal customer service.
  • Represent the brand's spirit and style through impeccable presentation and grooming standards.
  • Welcome customers with generosity and empathy to provide the best possible experience.
  • Consider each customer's personality to identify their desires.
  • Introduce customers to the brand and its product universes.
  • Represent the brand's omnichannel approach across the store and web.
  • Develop in-depth knowledge of the brand and its products.
  • Proactively suggest actions to make the customer experience memorable and unique.
  • Handle complaints and customer dissatisfaction to satisfy and retain customers.
  • Understand the corporate social responsibility policy to respond to customers.
  • Know the basic rules of brand merchandising.
  • Check product labeling on the sales floor.
  • Participate in merchandising implementation and ensure follow-up.
  • Offer customers an exciting and inspiring shopping experience.
  • Monitor and maintain the commercial level of the point of sale.
  • Use fashion knowledge to make suggestions.
  • Apply brand policies, standards, and procedures.
  • Process transactions and follow operational procedures.
  • Handle returns, exchanges, and reservations.
  • Participate in defining the staffing needed to meet customer expectations.
  • Ensure proper inventory management.
  • Participate in ancillary tasks as part of the team.
  • Help create a positive and harmonious environment and group synergy.
  • Relay the brand's commitments.

About the Company

Sézane

Direct-to-consumer Parisian fashion brand

Sézane is a direct-to-consumer French fashion brand offering women’s and men’s apparel, leather goods, accessories, shoes, and home decor with a Parisian-chic look, built on in-house design and vertically integrated production. It releases new collections monthly in limited quantities to create desire, and unsold items from past lines are sold twice yearly as Archives. About 90% of revenue comes from online sales, with Appartements stores providing intimate, home-like shopping experiences. Its strengths include skipping intermediaries, scarcity-driven drops, a global digital-native presence, immersive physical stores, and a strong sustainability and social mission (B Corp since 2021; eco-friendly materials and the DEMAIN program).

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Paris, France
Founded
2013

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