IT Service Desk Analyst

Job Description

The Service Desk Analyst provides responsive, first-point-of-contact customer service and technical support to Ramsay Health Care IT users. In this role, you will diagnose and troubleshoot incidents in an efficient and effective manner to meet the IT department’s operational objectives. You will play a vital role in supporting our corporate and hospital colleagues nationwide, ensuring our healthcare systems remain reliable and accessible.

Key responsibilities

In this role, you will:

• Act as the primary point of contact for IT support across phone, email, and online portal channels.
• Diagnose, troubleshoot, and resolve hardware, operating system, and software incidents.
• Log, prioritise, and track incidents through to resolution within designated service timeframes.
• Escalate complex incidents to senior technical specialists and third-party vendors when necessary.
• Communicate technical solutions clearly to both clinical and non-clinical colleagues.
• Contribute accurate documentation and troubleshooting guides to our internal IT knowledge base.
• Participation in on-call roster.

Essential criteria

• Minimum of 1 to 3 years of experience in an IT support role or helpdesk / service desk environment.
• Demonstrated experience of supporting Patient Administration System, Meditech
• Demonstrated experience of supporting Workday
• Proven incident analysis and resolution skills.
• Demonstrated hardware diagnostic skills.
• Demonstrated working knowledge of core and non-core applications.
• Demonstrated high level of interpersonal and communication skills.
• Proven ability to work effectively in a team environment and independently as required.
• Strong customer service skills and a commitment to excellence.
• Ability to complete tasks within designated timeframes.
• Strong computer literacy across the Microsoft Office suite of programs and Windows desktop operating systems.

Desirable criteria

• Tertiary qualifications in computing or a related technical discipline.
• Previous experience working for a large multi-site organisation.
• Previous experience working in a healthcare environment.
• Experience with patient administration systems, SAP, Chris21, and other health industry-specific applications.

Remuneration

On offer is a base annual salary:

$79,499 + superannuation based on experience level and qualifications, exclusive of penalties or allowances.

What’s in it for You:

At Ramsay, we care for our people by offering benefits that truly support your career, wellbeing and lifestyle, including:

• Grow your career with recognition programs, employee referral bonuses, scholarships, free access to LinkedIn Learning and the Ramsay Leadership Academy
• Save more every day with Ramsay Rewards, giving you exclusive deals at 100+ retailers, restaurants, travel providers and more
• Enjoy peace of mind with lower hospital cover costs and higher extras limits on services like General and Major Dental, plus pharmacy and allied health discounts
• Find balance through flexible rostering options, flexible leave and access to free, confidential counselling and wellbeing support 24/7
• Increase your take-home pay through salary packaging and novated leasing, plus discounts on leisure travel, gyms and lifestyle services.

Why Join Ramsay:

At Ramsay Health Care, “people caring for people” is at the heart of everything we do. We are:

• Australia’s largest private hospital operator, with over 74 sites and 35,000 staff
• A values-led workplace where you’ll be supported personally and professionally
• A place with flexible, permanent and career-growth opportunities nationwide.

Qualifications

Additional Information

• Must provide or complete a National Police Check conducted within the previous 12 months.
• According to the role, Ramsay may require a Working-With-Children Check and proof of immunisation against infectious diseases.

Location:

The role will be be based at Wollongong Private Hospital, and will require travel to our Sydney Head Office and other Ramsay Health Care facilities across New South Wales to provide field services support

Apply:

Ready to feel cared for while you care for others? Apply today. All applications must be lodged online.

Applications close: 20th November 2026

Reference number: JR117128

Please Note:

Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.

Applications made by recruitment agencies will not be considered.

Compensation: 79499 to 79499 (AUD) (YEARLY)