Supply Chain Operation Manager - Sales

What you’ll do:

The Supply Chain Operation Manager will lead and develop SCM & customer service team with strong competency in sales forecasting and meeting customer satisfaction in Taiwan.      

•    Lead a team responsible for a team of CSR & SCM, responding timely to client requests, review and ensuring customer orders are processed with speed and in compliance with internal and external policies etc.
•    Directly supervises customer service team, inclusive of training, planning, coaching, assigning, directing work, and appraising performance.
•    Monitors and coordinates all customer service activities, inclusive of tracking all order status, backlog liquidation,deliveries and customer billing. 
•    Works collaboratively across multiple functions to determine how and where improvements can be made to increase performance of the team and customer satisfaction.
•    Strong managerial skills to be able to prioritize time commitments, long term process improvement, and shorter-term delivery yield improvement initiatives.
•    Continually seeks for waste elimination, process automation opportunities to achieve process standardization with speed and accuracy.
•    Develop and implement customer service policies and procedures to support new business initiatives.
•    Partner with country leader and Sales team to forecast or deliver monthly sales targets.
•    Define and implement processes to support internal and external customer needs.  
•    Think and act strategically: Builds strong customer relationships and anticipates/delivers customer centric solutions; Grows the business and outperforms our markets.
•    Consistently achieves results, even under adverse circumstances; continuously improve customer satisfaction.
•    Builds a pipeline of high performing, diverse teams and optimize the order fufillment process.
•    Be passionate for the customer service activities, conveying optimism about the future and its possibilities
•    Sets expectations high and galvanizes the team to achieve them; effectively prioritizes and acts with speed and focus to drive the customer service improvement.
•    Promote a positive and trusting working environment that enables and encourage teamwork and performance
•    Learns quickly when facing new situations
•    Play by the rules and act with integrity; creates an atmosphere that encourages employees to speak up about ethics concerns.
•    To be committed & responsible for Quality Management System:
•    Implement the process approach and risk-based thinking
•    Provide the necessary support to fully implement and sustain the QMS
•    Communicating to the organization the importance of conforming to QMS requirements
•    Ensuring the QMS meets its goals
•    Engage, direct, and support individuals contributing to the QMS
•    Create a culture of continuous improvement  

Qualifications:

• Bachelor degree in business, marketing, electrical or related areas preferred
• 5+ years supervisory experience with proven track record in managing a customer service team
• Familiar with SAP system, preferably on SD module
• Proven competencies in Customer Service, Order Fulfillment, Supply Chain Management, Sales or other related functional background
• Possess Knowledge of customer contracts and terms
• Possess Knowledge on Incoterms 2020 and handling Letter of Credit
• Committed and dedicated to customer satisfaction
• Empathetic to clients’ needs
• Excellent listening skills
• Articulate and effective communicator
• Comfortable presenting to peers
• Flexible and adaptable
• Ability to establish and maintain strong relationships
• Excellent customer service skills
• Demonstrated supervisory skills
• Ability to learn complex material and train others
• Excellent problem solving, decision-making, planning, organization and time management skills