O

OKX

Venture capital for blockchain startups

Senior Agent - Customer Service, Multi-Lingual

Customer SupportConfirmed live in the last 24 hours
Full-timeSliema, MaltaNo salary listedIn-person

About the Job

Requirements

  • A diploma in finance, customer service and relations, linguistics, crypto-related studies, or a related field.
  • At least 2 years of experience in language-related roles, including translation, interpretation, or localization.
  • Proficiency in spoken and written languages relevant to the job, including English and another European language such as French, Spanish, Portuguese, Polish, or German.
  • Ability to work independently in a fast-paced environment and deliver multilingual support.
  • Willingness to work according to a given schedule to support 24x7 language-related operations.
  • Ability to navigate challenging language situations and remain composed under pressure.
  • Ability to find linguistic solutions for customers, overcome language barriers, and make cost-efficient decisions.
  • Ability to handle multilingual tasks effectively while managing time efficiently.
  • Ability to quickly grasp new linguistic concepts and adapt to evolving customer language needs.

Responsibilities

  • Handle inquiries and issues from global customers in multiple languages through email, chat, and voice.
  • Collaborate with internal and external stakeholders, including product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services.
  • Maintain a strong understanding of company products to communicate effectively with customers in their preferred language.
  • Establish and nurture relationships with company partners and external stakeholders.
  • Escalate queries or unresolved issues to Level 2 or supervisors as directed by operations management when they cannot be resolved within standard procedures.

Desired Qualifications

  • Familiarity with the cryptocurrency and/or financial technology industry.
  • Working knowledge of customer relationship management tools such as Zendesk.
  • Basic computer knowledge, including macOS, Lark, Microsoft Office, and G Suite.

About the Company

cb

OKX

Venture capital for blockchain startups

OKX Ventures acts as the investment arm of the OKX cryptocurrency exchange, funding and supporting blockchain, DeFi, and Web3 projects. It invests across a wide range of areas—from infrastructure and middleware to applications and games—aiming to strengthen the crypto ecosystem. The firm provides capital and access to OKX’s network of partners and advisors to help portfolio companies grow and succeed. Notable holdings include Polygon, Solana, and Avalanche, reflecting a strategy focused on projects with potential to impact the crypto industry at large. OKX Ventures differentiates itself through its crypto-native perspective, extensive industry network, and active involvement in portfolio development, rather than just providing funding. Its goal is to identify promising projects and help them scale, contributing to a more robust and innovative blockchain ecosystem.

Company size
5,001-10,000
Company stage
Not listed
Total funding
$1.1B
Headquarters
Singapore, Singapore
Founded
2017

Recently Posted Jobs

Explore more opportunities at OKX

See more jobs