Black Box

End-to-end digital infrastructure and IT services

Associate Consultant - IT, Desktop Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Responsibilities

Configure, test, and deploy hardware and software to users both locally and remotely.
Diagnose and resolve problems related to the operation of PCs on the network.
Troubleshoot and repair break/fix issues.
Configure, troubleshoot, and support video conferencing systems used for corporate broadcasts.
Provide solutions to user issues by identifying problems, researching answers, and helping to implement them.
Train users in basic problem resolution and understanding how to make efficient use of their PCs.
Respond to user requests and service issues in a timely and professional manner.
Provide support via phone using remote support software.
Create, monitor, update, and close tickets using the ServiceNow ticketing system.
Adhere to Black Box corporate, technology, and security policies while performing daily functions.
Remain current on technical and operational details concerning PC products and support.

Job Responsibilities:

Configure, test, and deploy hardware and software to users both locally and remotely.
Diagnose and resolves problems related to the operation of PCs on the network.
Troubleshoot and repair break/fix issues.
Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
Respond to user requests and service issues in a timely and professional manner.
Provide support via phone using remote support software.
Create, monitor, update, and close tickets using Service Now ticketing system.
Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
Remain current on technical and operational details concerning PC products and support.

About the Company

Black Box

End-to-end digital infrastructure and IT services

Black Box provides digital infrastructure solutions for large enterprises and public-sector clients, designing, integrating, and managing IT environments. It offers services and products across networking, data centers, cybersecurity, unified communications, and digital workplace, along with consulting, project management, and managed services to design, deploy, and operate systems. The company differentiates itself as a vendor-agnostic integrator with a global delivery footprint, offering end-to-end capabilities from initial design to ongoing support. Its goal is to help organizations build scalable, reliable digital infrastructure across distributed locations to support modern operations.

Company size: Not listed
Company stage: IPO
Headquarters: Plano, TX
Founded: 1976

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