Bilingual Collections Specialist

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied® is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied® supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services. 

We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Bilingual Collections Specialist, Canada. This full-time position can be fully remote, hybrid or based in an office. Home location is flexible for any metropolitan area Applied operates in.

The Collections Specialist is responsible for reducing delinquency for assigned accounts through correspondence (via email and phone) within a fast-paced, goal-oriented environment.

The successful candidate will be responsible for:

• Collection and recovery procedures include monitoring and reviewing assigned accounts daily to prevent late payments and resolve past-due balances
• Contacting customers to arrange collection of past due accounts
• Reconciling and resolving customer payment disputes
• Investigating root causes for non-payment
• Updating account status and database regularly
• Maintain documentation of customer correspondence
• Communicating collection strategies with our management team
• Preparation of reports and any other ad hoc duties
• Meet defined department goals and activity metrics
• Engage in analysis of account information and makes recommendations for problem resolution or process improvement

Preference will be given to candidates who possess the following qualifications:

• Bilingualism is a requirement (fluent in French and English)
• A minimum of 3 years of experience in accounts receivable collections is required
• Excellent computer literacy with focus on Outlook, Excel, Word and SAP
• Proven analytical and problem-solving skills
• Excellent written and verbal communication skills
• Positive can-do attitude, team player
• Able to work independently
• Self-motivated
• Excellent organizational skills, ability and willingness to take on new responsibilities
• The ability to interact with customers, service centre associates, and management in an effective and professional manner
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Strong consideration will be given to candidates who have experience with SAP

You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
 
•    Competitive compensation and bonus opportunities
•    Health, vision, and dental coverage, RRSP w/ company match
•    Paid vacation, sick time, and company holidays
•    Tuition reimbursement and opportunities for development
•     Company supported community involvement opportunities
 
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.