Unifi

Full-spectrum aviation services for carriers

Airport Passenger Service Supervisor

Customer SupportConfirmed live in the last 24 hours

Full-timeNew York, NY, USANo salary listed

About the Job

Requirements

Fluency in French is an asset.
Must be a local, in-state resident.
High school diploma or GED is required.
A valid state identification is required.
Must successfully pass pre-employment screening and a background check.
Must be at least 18 years of age.
Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must be able to carry heavy items up and down jetway stairs.
Must be alert to moving vehicles or aircraft and able to use radio equipment.
Must have a flexible schedule allowing work during nights, weekends, and holidays.
Must have at least one year of supervisory experience.

Responsibilities

Assist passengers with baggage pick-up.
Assist passengers in resolving issues with delayed, lost, or damaged items.
Use computer software to track and catalog luggage.
Handle customer interactions efficiently and professionally.
Perform other related duties as assigned within the skill and experience capabilities expected for the position.
Regularly and repetitively lift, carry, push, pull, and move items weighing 70 pounds or more, and lift weights of 40 to 50 pounds onto raised surfaces.

Desired Qualifications

Fluency in French is an asset.

Summary

Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Responsibilities

Assists passengers with their baggage pick-up.
Assists passengers to resolve issues with their delayed, lost, or damaged items.
Utilizes computer software to track and catalog luggage.
Handles customer interaction with class in an efficient, effective, and professional manner.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.

Basic Qualifications

Fluency in French would be an asset.
Must be a local (in-state) resident.
High School diploma or GED.
Valid State ID
Successfully pass pre-employment screening and background check.
Must be at least 18 years of age.
Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986.
Must complete ramp and SIDA training to obtain airport authority identification security.
Must be able to carry heavy items up and down jetway stairs.
Must be able to be alert to moving vehicles or aircraft and use radio equipment.
Flexible schedule allowing work during nights, weekends, and holidays.
Minimum of one (1) year supervisory experience.

Benefits

Explore amazing destinations anywhere Delta Air Lines flies through worldwide pass travel privileges.

Comprehensive Medical / Dental / Vision / Telehealth

401(k) Retirement Plan

Have early access to your pay and enjoy competitive interest rates when you purchase white goods through our preferred vendor platforms.

Paid Time Off

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

About the Company

Unifi

Full-spectrum aviation services for carriers

Unifi provides a broad set of aviation services for airports and airlines, covering everything from arrival to departure, including ramp and passenger handling, cabin and cargo services, operations and load control, aircraft and ground support equipment maintenance, crew transportation, security, wheelchair and skycap services, and flight-control consulting. It works by delivering these services on-site at airports as a single, coordinated package, with teams and equipment tailored to each airport’s needs to support flights from planning to departure. It differentiates itself by offering an end-to-end suite of capabilities in one provider, enabling centralized management of diverse services for a smoother operation. Its goal is to help customers succeed in the competitive air travel industry by providing consistently high-quality services that give them an operational edge.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Atlanta, GA
Founded: 1997

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