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EXL

Analyzes business data and runs outsourced operations

Lead Assistant Manager

Instructional Design & Curriculum DevelopmentConfirmed live in the last 24 hours
Full-timeNoida, Uttar Pradesh, IndiaNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree or equivalent experience is required.
  • Three to four years of experience delivering training or supporting the development of training materials is required.
  • Formal coursework in learning design and adult learning theory, with demonstrated ability to apply that knowledge to develop training solutions, is required.
  • Strong written and verbal communication skills are required.
  • Solid project management skills are required.
  • Knowledge of common e-learning software applications is required, including Microsoft Office, Articulate Storyline, Vyond, and Well Said, at intermediate to advanced proficiency.
  • Participation in a company-wide sponsored rotational assignment program providing broad exposure to multiple functions may substitute for required or preferred technical or managerial experience.

Responsibilities

  • Work with an experienced instructional designer to review needs assessment information, determine training goals, and review and update existing training programs using subject matter expert content.
  • Use template-oriented e-learning software applications to update or develop online courses.
  • Create program evaluations and tests based on course objectives.
  • Assist with in-depth job-task analysis and needs assessment to identify learning objectives and determine training or other performance-enhancement solutions, such as management reinforcement, rewards, role clarity, and job aids.
  • Consult with managers and review needs assessment or job-task analysis information to determine training content and focus training on improving employees’ job capabilities.
  • Apply instructional design theory to develop course content in collaboration with subject matter experts, management, trainers, and others; at this level, design work targets modules within larger programs or standalone products on narrow topics.
  • Apply adult learning theory to select training media and methodologies based on audience learning styles, course content, audience location, and the learning-process stage; methods may include group lecture, role play, simulations, self-study, on-the-job training, and computer-based training.
  • Research, select, and modify existing training curricula, content, materials, and job aids to meet learning needs.
  • Review program evaluations, test results, and participant and manager feedback to recommend improvements to training programs.
  • Create program evaluations and tools to measure effectiveness and determine whether desired learning and performance outcomes are achieved.
  • Identify needs for outside resources and source vendors as appropriate.
  • Manage vendors by coordinating resources and ensuring the quality of products and service levels delivered.

About the Company

EXL

Analyzes business data and runs outsourced operations

EXL analyzes business data and runs outsourced operations for insurers, healthcare payers, banks, retailers, and other large organizations. Its teams combine industry expertise with data engineering and AI to handle tasks such as claims processing, payment reviews, customer service, and finance within existing technology environments. The company also builds software, including LifePRO, which manages insurance policies, and EXLdata.ai, which connects fragmented data for use in AI systems. Clients pay for consulting projects, ongoing managed services, and software delivered through the cloud. EXL was founded in 1999 and is headquartered in New York City.

Company size
10,001+
Company stage
IPO
Headquarters
New York City, New York
Founded
1999

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