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Teleperformance

Outsourced customer experience management services

HR Manager

HR Generalist & Employee RelationsConfirmed live in the last 24 hours
Full-timeGurugram, Haryana, IndiaNo salary listedIn-person

About the Job

Requirements

  • Experienced specialist in one specialized discipline with a thorough understanding of related disciplines.

Responsibilities

  • Provide HR consulting and coaching to business leaders on significant people and cultural issues, including expertise in employment hiring, termination, performance management, and rewards.
  • Support talent aspects of organizational structure changes and talent integration related to mergers and acquisitions.
  • Advocate for HR programs by communicating their business value and managing rollouts to minimize business disruption.
  • Partner with the business and talent management, staffing, and recruiting colleagues on workforce planning, high-potential employee development, and succession planning.
  • Drive the development of new solutions for programs, complex projects, processes, or activities, and serve as the final decision maker in the area of expertise.
  • Coach, mentor, and train others in the area of expertise.
  • Ensure implementation of short- to medium-term activities within the business area or supporting sub-function in line with departmental strategy.
  • Develop and implement appropriate policies, processes, and standards to support short- to medium-term tactical direction.
  • Lead a team of specialists, with full employee lifecycle responsibility.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1978

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