Global Account Security Lead

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Global Account Security Lead (Client Account)

The Global Account Security Director will oversee the ongoing strategic development, implementation and operation of a robust, account-wide security program designed to mitigate risk and protect the account's assets, people, data, intellectual property, integrity, reputation, and physical infrastructure, ensuring uninterrupted continuity of operations. In this capacity, the role will drive the operation and evolution of the global security framework, fully aligned with the client's corporate objectives, addressing all dimensions of organisational resilience within the defined scope of the contract. Key areas of responsibility encompass security operations and delivery, crisis management, emergency preparedness and response, investigations support, personnel security, cyber security awareness, KPI management, security education and training, contingency planning, and administrative security. The Director will operate under the oversight of the Account Executive Director and JLL CSO, serving as a pivotal leader in advancing the client's security posture at a global scale.

What this job involves

Performance

• Oversee and deliver a cohesive, comprehensive security operation on a global scale, encompassing physical security, staffed guarding, security systems and applications management, and third-party oversight.
• Translate and embed global security strategic objectives into meaningful, operationally relevant practices for the (Client Account), ensuring consistent alignment, effectiveness, and assurance across all levels.
• Identify, manage, and mitigate operational risks across the account by delivering expert guidance and strategic advice on security and risk management at all organisational levels.
• Provide authoritative technical counsel on pertinent security matters, whilst proactively communicating legislative changes and their implications for service delivery and/or the client.
• Maintain a comprehensive and current working knowledge of applicable legislation, security systems and applications to ensure continued operational excellence.
• Proactively identify areas for improvement, supporting the account team in developing practical, cost-effective solutions and robust controls to address identified security risks.
• Oversee and manage the associated account security contracts, encompassing staffed guarding services, security system and application integrators, and maintenance providers, whilst providing effective leadership of the WPM Global Account Security Team.
• Ensure consistent and structured stakeholder engagement across the Account team and the broader client organisation, fostering collaborative partnerships with the client security team to effectively identify, assess, and manage security risks.

Leadership

• Foster a Culture of Safety, Security, and Resilience across the account.
• Lead, manage, and develop the account regional security teams, maintaining an appropriate structure to ensure operational security management and delivery.
• Support the Regional Account Directors and Regional Security leads in developing and maintaining good, open working relationships with key internal and external stakeholders including Account Teams, client organizations, and 3rd party vendors.
• Proactively develop and manage client relationships ensuring expected service levels are achieved. In doing so, deliver an exceptional quality of service to the client, as reflected by client feedback.
• Embed JLL WPM security requirements and meet client requirements and standards.
• Ensure 3rd party vendors always maintain compliance with JLL REMS and client HSSE Standards.
• Contribute to the WPM HSSE program as part of the global HSSE leadership team.

Standards

• Oversee the implementation and maintenance of JLL and client operational controls (i.e. processes, standards, procedures, and guidelines), ensuring full compliance with both the client's and JLL's security and safety objectives, while driving continuous improvement across all operational practices.
• Champion the development and continuous enhancement of best-practice security training programmes and supporting resources, ensuring they remain current, impactful, and aligned with organisational objectives.
• Establish and drive the implementation of a comprehensive global security strategy, incorporating robust operating protocols to ensure the highest standards of safety and security performance across JLL's contractor and supply chain vendor network.
• Oversee the successful delivery of security regulatory responsibilities and best practices globally to secure regulatory compliance, including management of change related to new and revised legislation.
• Support the client’s global security assurance programme.
• Consider growth opportunities and strategies for  the client and  JLL considering evolving national and industry standards.
• Develop and implement comprehensive global security policies, objectives, budgets, plans, procedures, and schedules across the account.
• Establish rigorous security-related quality control audits and systematically evaluate work standards and performance levels to ensure uniformity, operational effectiveness, and optimal staffing levels.
• Proactively ensure that appropriate mitigation measures are either in place or strategically planned to address identified risks.
• Lead and manage security and resilience related account-wide projects where applicable ensuring key objectives are met.
• Facilitate the development and implementation of training sessions that can be deployed globally, to ensure organizational preparedness for a business resiliency or security related incident and promote employee awareness and engagement.
• Respond to business resiliency related emergencies and support crisis management globally.
• Oversee the security function’s participation in the development of new facilities, sites and renovations from a security standpoint, including security installations and access controls.
• Maintain current knowledge/familiarity with emerging security technologies and practices. Explore and implement new security technologies that provide value to the business.
• Develop initiatives to stabilize compliance with all applicable laws and regulations and be knowledgeable of current trends in the security industry.
• Support the development and management of site-specific business continuity plans.
• Manage staff of internal security resource and outsourced security personnel resources (partners and vendors), as appropriate to ensure the efficient and cost-effective utilization of security resources.
• Develop and maintain professional relationships with local, state and federal agencies, and security peers, consultants and vendors appropriate.

Build and maintain client relationships.

• Develop and maintain strong working relationships with the client's key representatives across global and regional stakeholder groups.
• Establish, coordinate, and actively manage regular client meetings and structured feedback sessions at a localised level, ensuring meaningful dialogue and continuous engagement.
• Cultivate a trusted partnership with the client by demonstrating clear ownership, championing innovation, and driving effective change management initiatives.
• Ensure a pro-active approach to understanding the client's changing priorities.
• Develop and manage a Voice of the Customer (VOC) and “Client Care” programme to regularly gain input and direction from the client, ensuring alignment to service level agreement and that JLL is exceeding expectations.
• Create and enhance standardised processes and infrastructure to provide superior and safe real estate and business solutions for our clients.

Develop and lead a high performing team.

• Create a high performing positive working environment for our people and supporting vendors, acknowledging the benefit to the communities in and around the client's sites.
• Attract, develop and retain a team of talented employees; committed to delivering exceptional client results and demonstrating the JLL values.
• Understand  the existing security  team's strengths, development opportunities, and core competencies; deliver consistent day-to-day management and targeted coaching to drive enhanced productivity and performance outcomes.
• Consider the location of resources supporting and reporting to the account and ensure operational capability is maintained.
• Identify any gaps in skill sets or resources required to achieve account goals.
• Align the security team with client and account priorities as well as the client’s security vision.
• Ensure internal (JLL) career and succession plans are structured and pro-actively managed to avoid operational disruption. Be assured that contracted partners, where applicable, are doing the same.
• Improve team performance through regular coaching and feedback.
• Support team development and professionalism through appropriate training and development opportunities.

To apply you need to be / have:

The Candidate

Experience

• A minimum 10 years' security management experience within a corporate or commercial environment.
• Operational security management and security system and application knowledge.
• Experience leading a Global or Regional Corporate Security function with increasing responsibility.
• Appropriate recognized professional security qualifications and memberships.
• Experience implementing or oversight of security technology platforms and data management tools across multiple countries and regions.
• Experience managing a large, varied, multi-cultural team.
• Practical working knowledge of up-to-date tools and techniques within a real estate environment and management of risk across a complex, multi-site property portfolio.
• Significant practical experience solving security and safety issues in a dynamic/diverse environment and implementing risk control systems and processes.
• Demonstrated proficiency in navigating high-stress and high-impact emergency management and response.
• Experience in developing and managing Security threat and risk assessments, identified impacts and mitigation delivery.
• Experience with strategy management and converting strategy to execution in multiple countries is preferred.
• Working knowledge of access control and CCTV systems is required. Must have experience developing and managing physical security requirements across a variety of site types.
• Experience working with local and national enforcement agencies; experience with international agencies preferred.
• An agile approach to leadership and stakeholder management – able to operate effectively in a matrix structure.
• A strong orientation to goals and measurable results.
• Excellent communication skills to appropriately coach and educate at all levels of the account.

What you can expect of us

You will join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you...

Location:

On-site –London, GBR

Job Tags:

Business Analysis, Business Information Analysis, Environmental Safety, Health And Safety (H&S) Training, HSE Compliance, Industrial Real Estate Management, Problem Solving, Real Estate Industry Knowledge, Safety Management, Working Independently

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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