Eurofins

Global lab testing and analytics network

Quality & Compliance Officer

Internal Audit & ControlsPosted on Nov 9

Full-timeFeltham, UKNo salary listed

About the Job

Requirements

Previous experience working in a regulated environment is essential.
Demonstrated competence and aptitude in handling complex and varied workloads, including the ability to prioritise.
Experience conducting audits is essential, ideally within an ISO 17025 capacity.
Must hold a valid UK driving licence and be willing to travel as required.
IT literacy, particularly strength in Microsoft Office.
Must achieve NPPV3 and Security Check clearance; eligibility requires five years’ continuous UK residency.
May be required to complete drug and alcohol testing before starting and during employment.

Responsibilities

Provide audit and associated support on all Quality and Compliance matters across the UK Forensics Business Line, reporting to and acting at the direction of the Quality and Compliance Managers.
Maintain and collate relevant data to support Quality and Compliance functionality.
Assess, review, plan, and undertake implementation of new processes and standards in conjunction with the Quality and Compliance Managers.
Progress and maintain the annual audit schedule and associated four-year plan.
Undertake internal and second-party audits as required to maintain and improve accreditation and certification against identified standards, including ISO 17020, ISO 17025, and the Forensic Science Regulators Codes of Practice.
Host, organise, and support external accreditation and certification body audits, undertaking duties as required.
Support Science Leads on technical audits.
Verify and report on actions identified as a result of audits and investigations.
Manage the Proficiency Test process as identified or required, ensuring opportunities are identified, evaluated, and progressed.
Develop Quality Assurance trials where required.
Advise, organise, and support validation activities.
Maintain the validation library to support Quality Standards and the Forensic Science Regulator Code of Practice.
Coordinate the EFS licence register as requested and ensure ongoing compliance.
Undertake Quality and Compliance quality-incident investigations.
Coordinate, control, report, schedule, timetable, and assign owned Quality and Compliance activities.
Undertake administrative duties and general Quality and Compliance team functions, including managing functionalities within the Quality Management Systems.
Develop and deliver Quality and Compliance training and communication programmes as required.
Assist with administration and coordination of the Body Fluid donation process if requested.
Support Health and Safety activities as required.
Provide Quality and Compliance support to the broader Eurofins Group as required.
Communicate, escalate, and inform relevant parties of improvement opportunities.
Undertake other identified duties as required.
Work proactively as part of the Quality and Compliance function.
Make informed decisions based on audits and overall Quality and Compliance activities.
Ensure Quality and Compliance processes are followed.
Maintain good customer relationships.
Advocate best practice and compliance.

Desired Qualifications

Training in root cause analysis, such as 8D techniques, or demonstrable investigative experience.
Training and competence in FMEA and Value Stream Mapping techniques.

Job Description

This is a position will provide audit and associated support on all Quality & Compliance matters across the UK Forensics Business Line at the direction of and reporting to the Quality and Compliance Managers.

The role is hybrid in nature and requires regular travel to multiple UK sites, with attendance at alternative locations expected at least three times per month and occasional overnight stays as required by business needs.

The role will include responsibility for key elements of the Quality and Compliance (Quality) Management Systems and associated processes, ensuring the proportionate yet robust maintenance of the management system. This will include undertaking relevant evaluation activities to support the continued achievement and maintenance of accreditation and certification against the required standards.

Key Responsibilities and Accountabilities

To input, maintain and collate all relevant data to support Quality & Compliance functionality.
To assess, review, plan and undertake in conjunction with the Quality & Compliance Managers implementation of new processes and standards.
To actively progress and maintain the annual audit schedule and associated four-year plan.
To undertake as required internal and second party audits to maintain and improve accreditation/certification to identified standards including but not exclusive to ISO 17020, 17025 and Forensic Science Regulators Codes of Practice.
To host, organise and support all external accreditation/certification body audits undertaking duties as required.
To support the Science Leads on all aspects of technical audits.
To verify and report on actions identified as a result of audits and investigations
To actively manage as identified/required the Proficiency test (PT) process ensuring all opportunities are identified, evaluated and progressed as required.
To develop Quality Assurance trials where identified as required.
To advise, organise and support on validation activities.
To assist in maintaining validation library to support Quality Standards and the FSR Code of Practice.
To co-ordinate as requested the EFS licence register ensuring compliance at all times.
To undertake Quality & Compliance Quality incident investigations
To ensure all Quality & Compliance related activities owned and undertaken are co-ordinated, controlled, reported, scheduled, timetabled and assigned.
To undertake all administrative duties and general functions of the Quality & Compliance team as required, including management of all functionalities within the Quality and Compliance (Quality) Management Systems.
To develop and deliver Quality & Compliance training and communication programmes as required.
If requested assist in the administration and co-ordination of the Body Fluid donation process.
To support Health and Safety activities as required.
Provide Quality & Compliance support to the broader Eurofins Group scope as required.
To communicate, escalate and inform all relevant parties of improvement opportunities.
Undertake any other identified duties as required.
Proactively work as part of the Quality & Compliance functionality.
Make informed decisions as an outcome of audit plus overall Quality & Compliance activities.
Ensure Quality & Compliance processes are followed.
Uphold good customer relationships.
Advocate best practice and compliance.

Qualifications

Previous experience of working in a regulated environment is essential
It is essential the post holder demonstrates competence and aptitude in being able to handle complex and varied workloads including ability to prioritise.
It is essential the post holder has experience of conducting audits ideally within a 17025 capacity.
The post holder must hold a valid UK driving licence and be willing to travel as and when required
IT literate with a particular strength in MS Office
It is desirable the post holder is trained in root cause analysis e.g. 8D techniques or has demonstrable investigative experience.
It is desirable for the post holder to be trained and competent in FMEA and Value Stream Mapping techniques

Person Specification

Well organised
High level of attention to detail
Customer focused outlook
High level interpersonal skills and the ability to effectively communicate
Adaptable and open to new concepts and approaches
Positive attitude
Demonstrate integrity
Flexible approach
Problem solver
Self-starter

Additional Information

Important Information

Due to the sensitive nature of our work, this role will require the successful candidate to achieve NPPV3 + Security Clearance (SC). To be eligible, you must have 5 years’ continuous UK residency.

As part of the vetting process, you’ll be asked to provide information about your background, including your employment and address history, financial circumstances and details of close family or partners. These checks are carried out to ensure individuals accessing police data, systems and sites are trustworthy and suitable for the role.

Factors such as criminal convictions, financial difficulties or associations that may pose a risk could affect your ability to gain clearance. However, each application is assessed on an individual basis, and honesty throughout the process is essential.

Please note:

Vetting is carried out by an external police vetting service
Drug and alcohol testing may be required before you start and during your employment
Ongoing employment is subject to maintaining the required level of clearance

Further information on the NPPV3 + SC vetting clearance process can be found here.

What We Offer

We offer a competitive salary and a comprehensive benefits package, including:

25 days annual leave + bank holidays (rising to 30 days with length of service)
Company pension scheme with up to 6% employer contribution
Life assurance (3x salary)
Health Cash Plan & Employee Assistance Programme
Enhanced family leave and sick pay
Perkbox benefits, discounts and wellbeing support
Cycle to Work scheme, tech scheme & volunteering days
Holiday trading (buy/sell) scheme
Refer a Friend scheme
Free on-site parking (site dependant)

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size: 10,001+
Company stage: IPO
Headquarters: Luxembourg
Founded: 1987

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