Teleperformance

Outsourced customer experience management services

Quality Analyst - Customer Service, Japanese or Korean Speaking

Customer ExperienceConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listed

About the Job

Requirements

A bachelor's degree or equivalent diploma in any discipline is required.
At least one year of quality assurance experience in a call centre or business process outsourcing environment is required.
Proficiency in Japanese or Korean and English, in writing, reading, and speaking, is required.
Strong attention to detail and analytical skills are required.
Proficiency in Microsoft Excel is required.
Availability to work 24/7 rotational shifts, including nights, weekends, and public holidays, is required.
Candidates currently residing overseas must be willing to relocate to Bangkok.

Responsibilities

Conduct quality assurance evaluations of calls, chats, and emails according to client requirements, and provide progress reports to Team Leaders.
Conduct root-cause and other data analysis on quality results.
Serve as an escalation point of contact for process questions, issues, and resolution.
Act as a subject matter expert for quality assurance evaluations and run calibration sessions with Operations, Training, and the client.
Provide clear feedback to agents and Team Leaders to support coaching.
Participate as a project team member in problem-prevention and continuous-improvement projects.

Desired Qualifications

Ability to start immediately is preferred.

Overview

Quality Analyst – Customer Service (Japanese or Korean Speaking)

Location: Bangkok, Thailand (on-site)

Industry: Customer Service for a well-known international company

Working hours: 24/7 operation, Monday to Sunday, rotational shifts (including nights, weekends and public holidays), subject to operational requirements

Language: Japanese or Korean: native level or C1 and above · English: B2 and above (written, reading and speaking)

Responsibilities

Key responsibilities• Conduct QA evaluations of calls, chats and emails per client requirements and provide QA progress reports to Team Leaders.• Conduct root cause and other data analysis on quality results.• Act as escalation point of contact for process questions, issues and resolution.• Act as Subject Matter Expert (SME) for QA evaluations and run calibration sessions with Operations, Training and the client.• Provide clear feedback to agents and Team Leaders to support coaching.• Participate as a project team member in problem prevention and continuous improvement projects.

Qualifications

Requirements

Bachelor's degree or equivalent diploma in any discipline.
Minimum 1 year of experience as QA in a call centre / BPO.
Proficient in Japanese or Korean and English (written, reading and speaking).
Strong attention to detail, analytical skills and MS Excel.
Able to work 24/7 rotational shifts, including nights, weekends and public holidays.
Willing to relocate to Bangkok if currently residing overseas; able to start immediately is preferred.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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