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Mercier Consultancy Group

Finnish Speaking Transportation Customer Experts

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k /mo

About the Job

Requirements

  • Native or fluent Finnish, spoken and written, is mandatory.
  • A valid EU passport is required to facilitate employment within the EU.
  • Ability to navigate multiple software platforms simultaneously while maintaining attention to detail.
  • Previous customer support or logistics industry experience is advantageous, not required.

Responsibilities

  • Act as the primary point of contact for Finnish-speaking clients navigating international transportation services.
  • Resolve inquiries related to logistics, route planning, and transit schedules.
  • Provide solutions for customer transportation issues while maintaining high customer satisfaction.
  • Collaborate with international operations teams to streamline communication and service delivery.
  • Accurately update technical documentation and support logs in the customer relationship management system.
  • Monitor transportation updates and provide real-time information to end users.
  • Contribute to continuous improvement of customer service protocols within the transportation sector.

Desired Qualifications

  • Previous experience in customer support or the logistics industry.

About the Company

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