Internal Sales Executive

Job Description

We are seeking an enthusiastic and results-driven Internal Sales Executive to join our dynamic sales team in Birkenhead, United Kingdom. In this pivotal role, you will be the key point of contact for our valued clients, managing existing customer accounts whilst developing new business opportunities to exceed branch targets. You will combine strategic account management with a genuine passion for delivering exceptional customer service, building lasting relationships that drive mutual growth and success. - Manage and nurture existing customer accounts, ensuring consistent communication and satisfaction whilst identifying opportunities for account expansion - Develop new business leads and convert enquiries into profitable sales, working towards and exceeding individual and team targets

• Understand and analyse individual client requirements, providing tailored solutions that address their specific business needs - Build and maintain strong rapport with clients, establishing yourself as a trusted advisor and key point of contact - Process orders, quotations, and customer requests efficiently, ensuring accuracy and timely delivery
• Maintain detailed and organised records of all client interactions, sales activities, and pipeline developments using our CRM system - Collaborate with colleagues across departments to ensure seamless service delivery and problem resolution
• Conduct product and service knowledge training to stay current with our offerings and industry developments - Forecast sales pipeline and provide regular reporting on progress against targets and key performance indicators - Proactively identify and escalate customer concerns, working towards swift and satisfactory resolutions - Contribute to the development of innovative sales strategies and approaches to enhance customer acquisition and retention

Qualifications

**Essential Skills and Competencies:** - Excellent verbal and written communication skills with the ability to articulate complex information clearly - Strong collaborative approach with the ability to build effective partnerships across teams and departments - Proven ability to manage multiple customer accounts simultaneously whilst maintaining meticulous attention to detail

• Demonstrated sales acumen with a track record of achieving and exceeding sales targets - Proficiency in CRM systems and Microsoft Office applications - Strong organisational and time management skills with the ability to prioritise effectively - Excellent negotiation and problem-solving abilities
• Customer-focused mindset with genuine empathy and understanding of client needs - Resilience and adaptability in a fast-paced, target-driven environment - Analytical capability to interpret sales data and identify trends **Desirable Experience:**
• Previous experience in an internal sales, customer service, or account management role - Experience working within a B2B sales environment - Familiarity with sales forecasting and pipeline management - Knowledge of relevant industry sectors or product categories **Desirable Qualifications:** - GCSE or equivalent qualification in English and Mathematics
• Sales or customer service-related certification or training **Personal Attributes:** - Assertive yet empathetic approach to client interactions - Transparent and honest communication style - Inclusive mindset with respect for diverse perspectives - Motivated by achieving goals and driving business growth - Organised approach to managing workload and priorities

Additional Information

At Rexel UK, we actively seek talent with different experiences, background and perspectives because we know that diversity drives fresh ideas and great results.

Working together as one team, we’re building a high-performance culture that not only drives success but also creates real value for our customers and communities.

Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.