ICT Incident Manager

About Us

• Responsible for detecting, addressing, and resolving ICT-related incidents efficiently to minimize operational disruptions.
• Responsible for developing, implementing, and managing communication strategies for ICT-related and encryption-related incidents, ensuring efficient and clear reporting.
• Responsible for implementation of ICT business continuity or ICT response and recovery plans in the event of activation during a crisis and also regular exercises
• Handling encryption-related incidents, ensuring compliance with policies and maintaining operational resilience.
• Promptly detects, escalates, and documents incidents, coordinating responses to ensure timely resolution and prevent recurrence.
• Handle all communication related to incidents and company announcements for EU operations, particularly those with regulatory relevance, maintaining compliance and transparency.
• Ensures timely and accurate information dissemination to stakeholders, supporting the organization’s operational and regulatory obligations.
• Coordinate and assist in the global ICT Incident and Communication practice
• Other tasks and IT duties as assigned by EU CISO

• At least 3-5 year work experience in financial services with deep knowledge in banking regulation (first experience with DORA)
• Experience with incident management tools and IT service management (ITSM)
• Basic understanding of IT infrastructure, operations and crypto industry
• Have certain projects implementation and management experience
• Possess good learning, communication and independent problem-solving abilities
• Must be able to multitask and work in a fast-paced environment
• Fluent in German and English mandatory, Mandarin is a plus
• This role requires successful candidates to be based in-person in Vienna Headquarter

Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment. 
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.