Collections Junior Analyst

Job Description

The Collections Junior Analyst is going to support the Invoice to Cash end-to-end process in the Business Service Center. Learning and completing daily Collection tasks. 

General Job Responsibilities 

• The Collections Analyst is responsible for various activities in the Invoice to Cash end-to-end process (O2C, OTC) in the Business Service Center, with assistance from an Expert/ Senior, including: 

• Research and reconcile overdue accounts/invoices. 

• Maintain accurate record of past due accounts & collection efforts. 

• Process & send statements. 

• Maintain customer files. 

• Performs customer portfolio auditing functions accurately and meets audit deadlines. 

• Handle customer communication for the business unit 

• Follow up on payment on accounts and customer deductions, resolve short pays, debit memos and unused credits with customer. 

• Work to understand the processes and activities required in the invoice to cash process/deduction through training, skill acquisition and continuous improvement, with assistance  from an Expert/ Senior. 

• Manage low risk portfolio.  

• Consultation of departments in specific and specialized inquiries (customer services, sales, credit, cash application)  

• Follow up on POA, MEC, assigned accounts and outlook emails, with assistance from an Expert/ Senior. 

• Complete tasks in an orderly and planned way according to SLA on the Get Paid Queue, meet KPI target based on the division, correctly POA follow up, and keep 2-day SLA for outlook emails with assistance from an Expert/ Senior. 

• Support and follow up for a daily application and discrepancy management. 

• Research about solutions, generate and communicate process improvement ideas with assistance from an Expert/ Senior.  

• Support answering of questions on the telephone or via email.  

• Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.  

• Participate in at least 2 CIP processes and propose innovation ideas within AR-Area 

• Follow and implement best practices and processes defined by the company, to work with high standards of quality. 

• Participate to status meetings (internal). 

• Attend internal training. 

• Perform other functions related to the position.  

Qualifications

• Student in accounting or a related field. 

• Knowledge of computer skills including MS Office (Excel) and Adobe Reader.  

• Experience with SAP, banking portals, and other ERP systems, preferred. 

• English level C1 

Additional Information

Bosch Service Solutions Costa Rica (@boschcostarica) • Instagram photos and videos