Richemont

Luxury-goods holding company acquiring maisons

Boutique Watch Technician

General Maintenance & RepairConfirmed live in the last 24 hours

Full-timeGuadalajara, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

Postsecondary non-university studies are required.
Must be an experienced professional able to work autonomously without supervision.
Must have solid experience as a watch technician.

Responsibilities

Diagnose and repair watches, primarily quartz watches, to ensure high-quality service and customer satisfaction.
Use and adjust complex machinery and systems to optimize quality and productivity and solve complex inefficiencies.
Direct daily store operations while advising and supporting team members.
Perform complex or atypical service operations and occasionally act as a first-line supervisor for transactional operations.
Troubleshoot and diagnose equipment for emergency repairs and perform preventive maintenance routines to ensure operational efficiency.
Provide exceptional customer service, identify business development and customer loyalty opportunities, process cases, manage complex requests, and resolve customer problems.
Conduct inventory management activities according to established procedures to maintain accurate stock levels.
Follow the organization’s health, safety, and environmental policies and procedures, identifying and mitigating risks to protect the environment and the well-being of self and others.
Develop a thorough understanding of organizational policies, procedures, regulatory codes, and codes of conduct, ensuring compliance with mandatory standards.
Continuously improve technical and organizational skills by participating in development assessment and planning, training, and formal and informal coaching.

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

SU MISIÓN: Diagnosticar, reparar relojes y apoyar las operaciones comerciales.

¿CÓMO GENERARÁ UN IMPACTO?

Diagnosticar y reparar relojes, principalmente relojes de cuarzo, para asegurar un servicio de alta calidad y la satisfacción del cliente.
Utilizar y ajustar maquinaria y sistemas complejos para optimizar la calidad y la productividad, y encontrar soluciones a ineficiencias complejas.
Dirigir las operaciones diarias de la tienda, asesorando y apoyando a los miembros del equipo.
Realizar operaciones de servicio complejas o atípicas, y actuar ocasionalmente como supervisor de primera línea para las operaciones transaccionales.
Solucionar problemas y diagnosticar equipos para reparaciones de emergencia, y realizar rutinas de mantenimiento preventivo para garantizar la eficiencia operativa.
Ofrecer un servicio al cliente excepcional, identificar oportunidades de desarrollo de negocio y fidelización. Las responsabilidades incluyen el procesamiento de expedientes, la gestión de solicitudes complejas y la resolución de problemas de los clientes.
Llevar a cabo actividades de gestión de inventario de acuerdo con los procedimientos establecidos para mantener niveles de stock precisos.
Adherirse a las políticas y procedimientos de la organización en materia de salud, seguridad y medio ambiente (HSE), identificando y mitigando riesgos para preservar el entorno y el bienestar propio y de los demás.
Desarrollar una comprensión profunda de las políticas, procedimientos, códigos reglamentarios y códigos de conducta de la organización, asegurando el cumplimiento de las normas obligatorias.
Mejorar continuamente sus habilidades técnicas y organizativas participando en actividades de evaluación y planificación del desarrollo, así como en capacitaciones y acompañamiento formal e informal.
Poseer un título de estudios postsecundarios no universitarios y demostrar capacidad para trabajar de manera autónoma como profesional experimentado. Con una sólida experiencia como técnico relojero.

¿CÓMO ALCANZARÁ EL ÉXITO CON NOSOTROS?

Estudios postsecundarios no universitarios
Profesional experimentado capaz de trabajar sin supervisión.

#Richemont #WeCraftTheFuture

About the Company

Richemont

Luxury-goods holding company acquiring maisons

Richemont is a Swiss-based holding company that owns a collection of luxury brands, including Cartier, Van Cleef & Arpels, Jaeger-LeCoultre, and IWC Schaffhausen. It operates by acquiring and nurturing iconic luxury maisons with rich histories, then leveraging their heritage to create premium jewelry, watches, and accessories sold worldwide through its brands and retail networks. Unlike diversified conglomerates that mix many non-luxury businesses, Richemont focuses exclusively on high-end goods and has deliberately shifted away from other interests (like tobacco) to sharpen its luxury focus. Its goal is to build a global luxury powerhouse by growing its brands, expanding across geographies, and maintaining control over premium product sourcing, design, and distribution.

Company size: 10,001+
Company stage: IPO
Headquarters: Bellevue, Switzerland
Founded: 1988

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