Laundry Manager

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. 

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. 

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. 

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. 

What’s the job? 

At InterContinental Hotels & Resorts our role is to put the glamour into international travel. That is where you come in. When you are part of the InterContinental Hotels & Resorts brand you are more than just a job title.  

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.  

Join us as Laundry Manager in InterContinental Semiramis.  

Under the general guidance and supervision of the EAM in charge of rooms and within the limits of established IHG and local hotel policies and procedures, oversees and directs all aspects of overall laundry operations which shall include all House Laundry, Guest Laundry and Dry Cleaning activities. 

Your day-to-day Supervises assistant laundry manager to ensure the highest possible hygiene and finish standard of hotel linen is maintained at all times.

• Supervises assistant laundry manager to ensure the highest possible hygiene and finish standard of hotel linen is maintained at all times.
• Inspects guest laundry, dry cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pick up and on time delivery of garments.
• Coordinates with Executive Housekeeper and Food and Beverage Manager to ensure that there is an adequate supply of linen and uniforms available at all times, in particular on weekends/holidays, when laundry is closed.
• Monitors wash formulas and use of washroom chemicals in order to maintain whiteness/brightness of linen and to ensure linen is returned to user departments free of stains and unpleasant odors.
• Maintains records of wash rejects and in case of excessive reject rates, improves wash formulas accordingly.
• Ensures that type of laundry chemicals used in line with IHG’s environmental recommendations.
• Processes a laundry test piece (IFI/Krefeld etc.) at least twice a year to monitor mechanical / chemical damage factors as well as tensile strength loss of linens owned by the hotel.
• Reviews the laundry’s environmental performance and achievements twice a year.
• On an annual basis, checks with local environmental authorities for new code requirements.
• Develops and implements standard operating procedures as well as production and quality standards.
• Check constantly all laundry a dry-cleaning equipment to ensure that machines are kept clean properly maintained and in efficient operating condition.
• Prepares maintenance requisitions and maintains as follow up file to ensure that equipment does not fall into disrepair.
• Schedules working times in a way to optimize production, utilization of equipment as well as utilization of water and energy.
• Proposes / implements in coordination with the Chief Engineer, possible energy savings in the laundry and dry-cleaning department.
• Assists purchasing and housekeeping in analysis and selection of new linens and uniforms.
• Controls and analyses, on an ongoing basis, departmental labor and material costs to ensure performance against budget.
• Prepares the laundry and dry-cleaning department budget and goals program.
• Prepares a monthly laundry and dry-cleaning production summary report.
• Establishes and updates a 5-year plan including necessary replacements/additions of equipment.
• Establishes and maintains effective employee relations.
• Conducts such functions as interviewing, hiring, performance appraisal, counselling and dismissal if necessary, to ensure appropriate staffing and productivity, consults with GM and DHR as appropriate in performing these duties.
• Identifies training needs, develops formal training plans and carries out regular training sessions.
• On an annual basis, reviews prices for Guest Laundry / Dry cleaning / Pressing to ensure they are competitive 
• with those of key hotel competitors.

• Keeps aware of trends, new methods, chemicals, textiles and equipment in the laundry and dry cleaning  industry, through trade magazines and by visiting other laundry and dry cleaning plants.

  WHAT WE NEED FROM YOU 

• • Basic degree graduate  

• • Fluent English 

• •  Cairo / Giza residence 

• •  excellent communication skills 

• • 10 years of experience in hospitality industry  

• • 2 years of experience within the same role in a 5 stars hotel 

  • How do you deliver this?  

  • We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels. 

    Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

    • True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  

    • True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay 

    • True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs 

    • True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner 

    • The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. 

    What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

• Supervises assistant laundry manager to ensure the highest possible hygiene and finish standard of hotel linen is maintained at all times. 

• Inspects guest laundry, dry cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pick up and on time delivery of garments. 

• Coordinates with Executive Housekeeper and Food and Beverage Manager to ensure that there is an adequate supply of linen and uniforms available at all times, in particular on weekends/holidays, when laundry is closed. 

• Monitors wash formulas and use of washroom chemicals in order to maintain whiteness/brightness of linen and to ensure linen is returned to user departments free of stains and unpleasant odors.

• Maintains records of wash rejects and in case of excessive reject rates, improves wash formulas accordingly.

  Ensures that type of laundry chemicals used in line with IHG’s environmental recommendations. 

  Processes a laundry test piece (IFI/Krefeld etc.) at least twice a year to monitor mechanical / chemical damage factors as well as tensile strength loss of linens owned by the hotel. 

  • Reviews the laundry’s environmental performance and achievements twice a year. 

  • On an annual basis, checks with local environmental authorities for new code requirements. 

  • Develops and implements standard operating procedures as well as production and quality standards. 

• • Check constantly all laundry a dry-cleaning equipment to ensure that machines are kept clean properly maintained and in efficient operating condition. 

  • Prepares maintenance requisitions and maintains as follow up file to ensure that equipment does not fall into disrepair. 

  • Schedules working times in a way to optimize production, utilization of equipment as well as utilization of water and energy. 

  • Proposes / implements in coordination with the Chief Engineer, possible energy savings in the laundry and dry-cleaning department. 

  • Assists purchasing and housekeeping in analysis and selection of new linens and uniforms. 

  • Controls and analyses, on an ongoing basis, departmental labor and material costs to ensure performance against budget. 

  • Prepares the laundry and dry-cleaning department budget and goals program. 

  • Prepares a monthly laundry and dry-cleaning production summary report. 

  • Establishes and updates a 5-year plan including necessary replacements/additions of equipment. 

  • Establishes and maintains effective employee relations. 

  • Conducts such functions as interviewing, hiring, performance appraisal, counselling and dismissal if necessary, to ensure appropriate staffing and productivity, consults with GM and DHR as appropriate in performing these duties. 

  • Identifies training needs, develops formal training plans and carries out regular training sessions. 

  • On an annual basis, reviews prices for Guest Laundry / Dry cleaning / Pressing to ensure they are competitive  

  • with those of key hotel competitors. 

  • • Keeps aware of trends, new methods, chemicals, textiles and equipment in the laundry and dry cleaning  

    industry, through trade magazines and by visiting other laundry and drycleaning plants.

    • Demonstrate awareness and adhere to the occupational, health and safety legislation, policies and procedures.  

    • Be familiar with the Hotel safety, first aid, fire and emergency procedures and operating equipment safely and responsibly 

    • Report security incidents and accidents in accordance with the Hotel requirements 

    • Performs related duties and special projects as assigned.

    What you can expect from us

    We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.