Oracle

Builds databases, business apps and cloud services

Senior Data Center Support Services Technician

System AdministrationConfirmed live in the last 24 hours

Full-timeBatam, Batam City, Riau Islands, IndonesiaNo salary listedIn-person

About the Job

Requirements

Knowledge of operating systems, hardware, and network fundamentals, including repair and diagnosis.
Ability to work a shift schedule that includes weekends and holidays.
Ability to prioritize work based on severity, identify issues, and provide remediation feedback within defined processes.
Ability to complete complex or ambiguous tasks with limited instructions and to adapt to shifting priorities and team resource needs.
Ability to troubleshoot complex errors using data or information and to develop procedures for routine and non-routine issues.
Willingness to continuously learn, build knowledge, learn new skills or tools, stay current with trends and best practices, and use feedback and advanced training to improve skills.

Responsibilities

Perform repairs, installations, and monitoring for data-center spaces and supported systems.
Determine which issues should be escalated to appropriate internal infrastructure groups, and take action or escalate as required.
Improve current processes and introduce automation to simplify work.
Define, design, and implement network communications and solutions.
Perform daily data-center routine activities in a 24/7/365 working environment, including shift handovers and punctual arrival.
Receive and ship data-center equipment as needed.
Install, remove, and troubleshoot hardware in data-center racks without disturbing other hardware or critical infrastructure on site.
Maintain asset inventory and update internal applications as needed.
Support day-to-day hardware maintenance and implement repairs for known failure modes in servers and network equipment.
Provide guidance to team members on shifting priorities and resources according to team needs.
Collaborate across teams to deliver impactful work and support critical team objectives, building partnerships within and outside the team.
Serve as an escalation point for the team and collect and review information to troubleshoot complex errors.
Recommend, implement, and share improvements to the efficiency and effectiveness of complex processes, protocols, and workflows.

An Oracle Data Center Technician will perform key roles to delivering core infrastructure & foundational technologies within the OCI data center environments.
As a skilled technician on a wide range of data center systems, you understand which issues to escalate to the appropriate internal OCI groups.
You perform repairs, installation and monitoring for your data center spaces.
You understand all aspects of the equipment you support and you keep learning to drive performance improvement of the hardware.

You know how to take action when appropriate and escalate when required.

You are able to take direction when it is given, paying attention to all details involved.
Expected to improve current processes and introduce automation with aim towards simplification.
Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Key Responsibilities

Show professionalism on your daily data center routine activities for a shift in a 24/7/365 working environment
Be able to work on a shift schedule. Includes weekends and holidays.
Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s).
Receive/ship data center equipment as needed.
Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site.
Maintain asset inventory and update internal application as needed.
Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures
Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.
Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis
Prioritizes work based on severity, identifies and provides remediation feedback in defined processes

Core Responsibilities
Planning & Execution:
-Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions. Provides guidance to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership:
-Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives. Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving:
-Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team. Collects and reviews data and/or information to troubleshoot complex errors.
Continuous Learning:
-Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field. Seeks out and leverages feedback and advanced training to improve skills.
Continuous Improvement:
-Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.

Requirements at a Glance

Experience Level: Senior

Benefits

401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance

About the Company

Oracle

Builds databases, business apps and cloud services

Oracle builds databases, business applications, and cloud infrastructure for companies and public-sector organizations. Oracle Database stores and processes business data, while Oracle Cloud Infrastructure provides computing, storage, and networking for applications and AI workloads. Fusion Cloud Applications support finance, human resources, supply chains, and customer service, helping businesses manage everyday operations and reporting. Customers pay for cloud subscriptions and usage, software licenses, support, hardware, and consulting, with deployment options in Oracle's cloud or their own data centers. Oracle was founded in 1977 and is headquartered in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 1977

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